Endpoint Security for Mac 10.x Known Issues

Technical Articles ID: KB85855
Last Modified: 3/10/2021

Environment

McAfee Endpoint Security for Mac (ENSM) Firewall 10.x
McAfee ENSM Threat Prevention 10.x
McAfee ENSM Web Control 10.x

For ENSM supported platforms, see: KB84934 - Supported platforms for Endpoint Security for Mac

Summary

Recent updates to this article

Date	Update
March 10, 2021	Updated the "ENSM product release information" section with ENSM 10.7.6. Added issue ENSM-4759 to the "Non-critical known issues" section.
February 8, 2021	Added issue ENSM-4672/ENSM-4533/ENSM-4333/ENSM-4332 to the "Non-critical known issues" section.
November 10, 2020	Updated the "ENSM product release information" section with ENSM 10.7.5. Updated issue KB92592 in the "Non-critical known issues" section as resolved in ENSM 10.7.5.
September 8, 2020	Updated the "ENSM product release information" section with ENSM 10.7.1. Updated issues ENSM-3617/ENSM-3622 and ENSW-101862 in the "Non-critical known issues" section as resolved.
August 13, 2020	Updated the "ENSM product release information" section with ENSM 10.6.10. Added issue ENSM-3622 to the "Non-critical known issues" section.

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Contents
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ENSM product release information

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

ENSM Version	Release to Support (RTS)	General Availability (GA)	Release Notes
10.7.6	N/A	March 9, 2021	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.7.5	N/A	November 10, 2020	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.7.1	N/A	September 8, 2020	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.7.0	N/A	June 9, 2020	Release Notes
10.6.10	N/A	August 11, 2020	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.9	N/A	May 7, 2020	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.8	N/A	January 14, 2020	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.7	N/A	November 12, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.6	N/A	October 8, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.5	N/A	September 10, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.4	N/A	August 13, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.3	N/A	July 2, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.2	N/A	May 14, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.1	N/A	April 9, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.6.0	N/A	March 12, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.5.10	N/A	May 7, 2020	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.5.9	N/A	February 12, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.5.8	N/A	January 8, 2019	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.5.7	N/A	November 13, 2018	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.5.6	N/A	October 9, 2018	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.5.5 Hotfix 1254818 (HF1254818)	September 21, 2018	N/A	Available from Technical Support (ENSM Web Control)
10.5.5 (Repost)	N/A	September 21, 2018	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.5.0 Hotfix 1244068 (HF1244068)	N/A	July 10, 2018	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)
10.5.0 Hotfix 1229511 (HF1229511)	July 10, 2018 NOTE: This hotfix is available only from Technical Support. See the Related Information section below for contact details.	N/A	Available from Technical Support (ENSM Web Control)
10.5.0	N/A	June 12, 2018	Release Notes (ENSM) Release Notes (ENSM Threat Prevention)

Critical known issues

There are currently no critical issues.

Non-critical known issues

Reference Number	Related Article	Found ENSM Version	Resolved ENSM Version	Issue Description
ENSM-4759		10.7.5		Issue: Changes made to the Firewall Catalog do not take effect on macOS endpoints unless you edit and save the policy. Workaround: Edit and save the policy before you enforce the updated policy.
ENSM-4672 ENSM-4533 ENSM-4333 ENSM-4332		10.7.0		Issue: The ENSM 10.7.x Threat Prevention on-demand scan process crashes while executing.
ENSW-101862	KB85855	10.7.0	10.7.0 September 2020 Update 10.6.1 September 2020 Update	Issue: When you create firewall rules within the ENSM Firewall Rules policy, under the Application section, it states (Windows only). Per KB85005 - Comparison of Endpoint Security Firewall features supported on Windows, Linux, and Macintosh, the Applications functionality for firewall rules does work for the ENSM Firewall product. But, the "Mac" label is missing. Under the Firewall Rules policy menu, the correct statement would be Applications (Windows and Mac only). Workaround: The Applications functionality within a firewall rule works for both Windows and macOS ENS clients. Create an Application, define the Executable, and specify the path/filename details of the macOS application using the Name and File Name or Path fields. Resolution: This issue is resolved in the ENS 10.6.1/10.7.0 September 2020 Update extensions. See the related article for more information.
ENSM-3617 ENSM-3622		10.6.5	10.7.1 10.6.10	Issue: A Scan Engine 6100 upgrade fails with ENSM. Resolution: This issue is resolved in ENSM 10.6.10 and ENSM 10.7.1.
	KB92592	10.6.5	10.7.5	Issue: Starting with macOS Catalina 10.15.4, Apple displays the notification shown below when McAfee applications load system extensions on the macOS system. macOS systems display the message when a legacy system extension is loaded for the first time, and then periodically while the extension remains in use: Legacy System Extension Existing software on your system loaded a system extension signed by "McAfee, Inc." which will be incompatible with a future version of macOS. Contact the developer for support. Resolution: ENSM 10.7.5 is the version that has transitioned away from the legacy system extensions to the new Endpoint Security APIs and network extension. For earlier versions of ENSM, click OK and close the Legacy System Extension notification. The notification does not impact product functions. See the related article for more information.
ENSM-1503		10.6.5	10.6.6	Issue: Threat Prevention, running in Kextless mode, does not function correctly when upgrading from macOS 10.14 to macOS 10.15 on some systems. Resolution: This issue is resolved in ENSM 10.6.6.
ENSM-1447	KB90888	10.6.5		Issue: The user interface of the following products is not listed in the console when installing with ENSM 10.6.5. Data Loss Prevention 11.3.0 Management of Native Encryption 4.1.5 McAfee Client Proxy 2.3.6 For more information, see: KB90888 - macOS compatibility with McAfee Enterprise products.
ENSM-1438		10.6.5	10.6.6	Issue: The Minimum Escalation Requirements (MER) tool is not invoked correctly when run from the Help menu of ENSM. Workaround: Run the MER tool from the command line as described in KB87626 - Collect Minimum Escalation Requirements for Endpoint Protection for Mac, Endpoint Security for Mac, or VirusScan for Mac. Resolution: This issue is resolved in ENSM 10.6.6.
MA-7463	KB92888	10.6.2	McAfee Agent 5.6.2 Hotfix 1, 5.6.3 Hotfix 3, 5.6.4 Hotfix 3, 5.6.5 Hotfix 2	Issue: A Scan Engine upgrade fails on the system when an outdated Scan Engine is present. Resolution: This issue is resolved in McAfee Agent 5.6.2 Hotfix 1, 5.6.3 Hotfix 3, 5.6.4 Hotfix 3, and 5.6.5 Hotfix 2. See the related article for more information.
ENSM-788		10.6.1		Issue: When a product deployment fails, two client events with ID 2412 are generated for the system.
ENSM-708		10.6.0	10.6.1	Issue: An attempt to load com.McAfee.FileCore.kext happens during an ENSM Threat Prevention upgrade even if the system does not have user consent to load the kext. The appropriate experience matches the behavior described in KB89728 - End-user experience when installing Endpoint Security for Mac on macOS High Sierra 10.13 and later. Resolution: This issue is resolved in ENSM 10.6.1.
ENSM-680		10.6.0	As Designed	Issue: The user on the macOS system must approve the FileCore extension again to load on the system. The reason is because the earlier approval for com.intelsecurity.FileCore.kext is not valid for the renamed kext: com.McAfee.FileCore.kext. Resolution: This behavior is as designed. The user has to open System Preferences, Security & Privacy and click Allow for the McAfee kernel extension to load on the system.
ENSM-689		10.6.0	10.6.1	Issue: Although wild cards are enforced and displayed in the client preferences user interface, they are not supposed in firewall rules. Resolution: This issue is resolved in ENSM 10.6.1.
ENSM-683		10.6.0	10.6.1	Issue: After you disable ENSM Web Control from ePolicy Orchestrator, the menulet shows a yellow exclamation point. This issue does not occur when you disable ENSM Threat Prevention and ENSM Firewall from ePolicy Orchestrator. Resolution: This issue is resolved in ENSM 10.6.1.
1266150		10.5.9		Issue: Editing a repository name on the Update preferences Repository List tab of the local client user interface adds a duplicate entry with the new name. But, it retains the repository entry with the older name. Workaround: Delete the older repository from the user interface.
1265479		10.5.9		Issue: The Repository List tab in the Update preferences of the local client user interface does not list the Repository URL of the ePolicy Orchestrator Spipe repository.
		10.5.7	As Designed	Issue: After you upgrade to ENSM 10.5.7, the file format of quarantined items changes to ZIP. As a result, if ENSM is reverted to a version earlier than 10.5.7, the restore from quarantine feature does not work for files in the new format. Resolution: This behavior is as designed. To restore quarantined items, manually extract the quarantined items using the "Archive Utility" application on the macOS system.
1259847		10.5.6	DLP Endpoint 11.1.0 Hotfix 3	Issue: On a macOS system running ENSM 10.5.6 or later, installation of Data Loss Prevention Endpoint (DLP Endpoint) 11.1.0.45 downgrades certain common components used by ENSM. Workaround: Install DLP Endpoint 11.1.0.45 before you install ENSM. Resolution: This issue is resolved in DLP Endpoint 11.1.0 Hotfix 3.
1254818		10.5.5	10.5.5 (Repost) 10.5.5 Hotfix 1254818	Issue: Global Threat Intelligence (GTI) connectivity is intermittent in ENSM Web Control. Resolution: This issue is resolved in ENSM 10.5.5 (Repost) and ENSM Web Control 10.5.5 Hotfix 1254818. If you have not deployed ENSM 10.5.5 Web Control, use ENSM 10.5.5 (Repost). If you already deployed ENSM 10.5.5 Web Control, you can either uninstall the existing version and install ENSM 10.5.5 (Repost) or install ENSM Web Control Hotfix 1254818. This hotfix is available from Technical Support.
1254777		10.5.5	10.6.2	Issue: Quarantined files that have unicode characters in their name do not display on the Quarantine screen. Resolution: This issue is resolved in ENSM 10.6.2.
1249594		10.5.5	As Designed	Issue: User interface elements of 32-bit managed products do not display in the ENSM 10.5.5 64-bit console. Resolution: This behavior is as designed. Upgrade the 32-bit managed products to their 64-bit variants. Only user interface elements of the managed products are not loaded. All functional features of the products must work as expected, because 64-bit ENSM provides backward compatibility support for 32-bit managed products.
1250801		10.5.5	As Designed	Issue: Sometimes the following message displays in macOS Mojave when the Minimum Escalation Requirements (MER) tool is invoked to collect MER logs: "McAfee Endpoint Security for Mac" would like to control the application "Terminal" Resolution: This behavior is as designed. With macOS Mojave, Apple changed the way applications try to access another application. If you see such a message, it is safe to approve the request for ENSM to control the Terminal.
1250488		10.5.5	As Designed	Issue: The ENSM console displays the following error message when ENSM 10.5.5 Threat Prevention is uninstalled and Management of Native Encryption and Data Loss Prevention are left on the system: Your MAC is at Risk Resolution: This behavior is as designed. Upgrade the 32-bit managed products to their 64-bit variants. ENSM 10.5.5 Threat Prevention must not be uninstalled before you uninstall other 32-bit managed products from the system.
1248901		10.5.5	As Designed	Issue: ENSM 10.5.0 Threat Prevention on-access scan detection stops working after you upgrade any other ENSM module, such as Firewall or Web Control, from 10.5.0 to 10.5.5. Resolution: This behavior is as designed. When you upgrade to ENSM 10.5.5 from a previous version of the product, upgrade all modules of ENSM on the system.
1248528	KB92181	10.5.5	As Designed	Issue: Installation of the standalone package of McAfee Agent through the ENSM standalone installer package (.dmg) changes the existing McAfee Agent manageability status from managed to unmanaged. This issue occurs on systems where ePolicy Orchestrator manages ENS. Workaround: To install locally or use a third-party deployment method to deploy ENSM, follow the solution in KB92181 - McAfee Agent unmanaged after using standalone installer DMG. Resolution: This behavior is as designed. Perform ENSM upgrades on an ePolicy Orchestrator-managed system, from ePolicy Orchestrator through a deployment task.
1244716		10.5.5	As Designed	Issue: Sometimes spin dumps are logged to System Reports in macOS Mojave, for the menulet and McAfee Endpoint Security for Mac application processes. Resolution: This behavior is as designed.
	KB90267	10.5.0	10.5.0 Hotfix 1244068	Issue: Users see emails stuck in their outbox or slowness when they send emails using Apple Mail. This issue is experienced when ENSM Threat Prevention 10.5.0 is installed on macOS High Sierra that runs on an APFS partition. This issue does not occur when on-access scan is turned off. Resolution: This issue is resolved in ENSM Threat Prevention 10.5.0 Hotfix 1244068. See the related article for more information.
	KB90520	10.5.0	10.5.5	Issue: ENSM runs as a 32-bit application. When you start "McAfee Endpoint Security for Mac.app" for the first time on macOS High Sierra 10.13.4 and later, you see the following alert. The alert notifies you that the ENSM application is not optimized for macOS. "McAfee Endpoint Security for Mac" is not optimized for your Mac. Workaround: The alert appears only once. It does not impact the product functions, so you can safely ignore the alert. For more information, see the Apple article at https://support.apple.com/en-in/HT208436. Resolution: This issue is resolved in ENSM 10.5.5, which has native 64-bit binaries. See the related article for more information.
1215275		10.5.0	10.5.5	Issue: When you browse any blocked URL, the McAfee block page displays. If you leave the block page idle for some time and then click OK, it redirects to a page with OK and Continue buttons. But, no message is displayed on the screen. This issue occurs with Safari 10.1.2 and later. Resolution: This issue is resolved in ENSM 10.5.5.
1219538		10.5.0	As Designed	Issue: On a macOS system running ENSM, on-demand scan policy settings do not display in the client UI. Resolution: This behavior is as designed.
1181639		10.5.0	10.5.5	Issue: ProductConfig.xml is corrupted when ENSM blades are installed on an existing installation of Data Loss Prevention, File and Removable Media Protection, Management of Native Encryption, or McAfee Client Proxy. Resolution: This issue is resolved in ENSM 10.5.5.
1154900		10.5.0	As Designed	Issue: The Endpoint Security Web Control extension for the Safari browser is not installed on a macOS Sierra 10.12 system. Resolution: This behavior is as designed. When you install the Endpoint Security Web Control extension, you must click Trust when prompted.

Related Information

KB85825 - Endpoint Security for Mac Threat Prevention 10.x Known Issues

KB90658 - Endpoint Security for Mac Adaptive Threat Protection 10.x Known Issues

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NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.

Previous Document ID

KB84530

Affected Products

Endpoint Security for Mac Firewall 10.x
Endpoint Security for Mac Threat Prevention 10.x
Endpoint Security for Mac Web Control 10.x
Known Issue/Product Defect

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Endpoint Security for Mac 10.x Known Issues

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