McAfee Agent, ePolicy Orchestrator, or VirusScan Enterprise installation fails if Microsoft update KB3072630 or KB3139923 is installed

Technical Articles ID: KB85870
Last Modified: 6/14/2021

Environment

McAfee Agent (MA) 5.x
McAfee ePolicy Orchestrator (ePO) 5.x
McAfee VirusScan Enterprise (VSE) 8.8 Patch 7

Microsoft Windows Server 2012 and 2012 R2

Problem

ePO or MA installation fails with the following error:

Error 1911.Could not register type library for file C:\Program Files (x86)\McAfee\Common Framework\ComponentUserInterface.dll

Problem

VSE 8.8 Patch 7 installation fails with the following error in the MSI installation log:

Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did NOT finish as expected.
Contact your support personnel or package vendor.

Action Install_SysCore_AddAACStickyPolicy, location: C:\windows\Installer\MSIE635.tmp, command: AddAACStickyPolicy

System Change

Microsoft Windows update KB3072630 or KB3139923 was installed.

KB3072630 was installed as part of Windows Updates to address the MS15-074 vulnerability. For more information about KB3072630, see https://support.microsoft.com/en-us/kb/3072630.

Or

KB3139923 was installed as part of Windows Updates to address an MSI issue. For more information about KB3139923, see https://support.microsoft.com/en-us/kb/3139923.

Cause

Typically this error occurs when KB3072630 is present without KB3139923, or vice versa.

If neither of the two updates are present, the issue does not occur. (Or, it is a different issue with a similar symptom.)

If both of the updates are present, the issue does not occur. (Or, it is a different issue with a similar symptom.)

Solution

Verify that Microsoft Windows updates KB3072630 and KB3139923 are both present and installed on the impacted system.

To view and determine what Microsoft Windows updates are installed, run the following command using an administrator command prompt:

wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\hotfix.txt"

This command outputs a full list of installed updates to a text document named hotfix.txt located in %USERPROFILE%.

Workaround

Temporarily disable (or uninstall) KB3072630 and temporarily uninstall KB3139923 before the installation of MA, ePO, or VSE:

Uninstall KB3139923 from Control Panel, Programs and Features or Apps & features (depending on your version of Windows).
Temporarily disable the security fix in KB3072630:
1. Press Windows+R, type regedit in the Open textbox, and click OK.
2. Locate and then click the following subkey in the registry:
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
  
  NOTE: If this subkey does not exist, create it.
3. On the Edit menu, select New, DWORD Value.
4. For the DWORD name, type RemappedElevatedProxiesPolicy and then press Enter.
5. Right-click RemappedElevatedProxiesPolicy and then click Modify.
6. In Value data, type 1 and click OK.
If you uninstalled KB3072630, KB3139923, or both, reboot the system.

NOTE: If you only temporarily disabled KB3072630, you do not need to reboot the system.
Install the required application (MA, ePO, or VSE).

NOTE: If temporarily disabling the security fix in KB3072630 fails to resolve the issue, the only other option is to uninstall it, and then try to install the application again.
After the installation succeeds, reapply KB3072630, KB3139923, or both. If you temporarily disabled KB3072630, reset the Value data for RemappedElevatedProxiesPolicy to 0 to re-enable the security fix for KB3072630.

Affected Products

Install/Uninstall
VirusScan Enterprise 8.8

Languages:

This article is available in the following languages:

German
English United States
Spanish Spain
French
Italian
Japanese
Korean
Dutch
Portuguese Brasileiro
Chinese Simplified
Chinese Traditional

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

McAfee Agent, ePolicy Orchestrator, or VirusScan Enterprise installation fails if Microsoft update KB3072630 or KB3139923 is installed

Environment

Problem

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

McAfee Agent, ePolicy Orchestrator, or VirusScan Enterprise installation fails if Microsoft update KB3072630 or KB3139923 is installed

Environment

Problem

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title