A Screen Capture Protection Rule does not trigger when content classification is configured in the rule

Technical Articles ID: KB85939
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint 11.x

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

When you configure a Screen Capture Protection Rule (SCPR) and select only content classification as a trigger, the rule does not work as expected.

Cause

An SCPR does not work with content classification as a trigger. The following warning appears in the rule configuration screen:

Note: The rule only checks physical classification tags associated with the file.

Workaround

Because the SCPR can't detect content directly, use the following two-step file tagging method to trigger the rule:

Configure a file tagging rule to apply a tag to files where the content you want to protect exists.
In the SCPR, use this new file tag as a trigger for the rule. Using the file tag as a trigger works when the file has been opened or saved at least once before the screenshot event.

Related Information

To submit a new product idea, go to the Enterprise Customer Product Ideas page.

Click Sign In and enter your ServicePortal User ID and password. If you do not yet have a ServicePortal or Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021 - How to submit a Product Idea.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)

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Knowledge Center

A Screen Capture Protection Rule does not trigger when content classification is configured in the rule

Environment

Problem

Cause

Workaround

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

A Screen Capture Protection Rule does not trigger when content classification is configured in the rule

Environment

Problem

Cause

Workaround

Related Information

Affected Products

Languages:

Choose your region

Title

Title