Technical Support policy for legacy Windows platforms
McAfee will continue to support Windows NT and Windows 2000 until June 30, 2019, with Application Control, Change Control, Embedded Control, and Integrity Control. This legacy support includes:
McAfee will continue to support Windows XP-based operating systems until December 31, 2021, with Application Control, Change Control, Embedded Control, and Integrity Control. This legacy support includes:
- Windows Embedded Point of Service (WEPOS)
- POSReady 2009
- Windows 2003
- Windows XP
You can manage the products with the latest ePolicy Orchestrator (ePO) versions and specific MA versions for this duration.
Microsoft no longer supports these Windows platforms. McAfee provides Technical Support for Application Control, Change Control, Embedded Control, and Integrity Control on these platforms, as long as:
- Support is technically and commercially reasonable.
- There is no external dependency.
For example, if a McAfee product requires Microsoft to provide a fix and Microsoft does not provide the fix, McAfee cannot support the product any longer.
IMPORTANT: Ensure the best level of security coverage with McAfee products by upgrading to a supported Microsoft Windows operating system version.
How to purchase support for legacy Windows platforms
Beginning January 2016, all new or renewal customers must purchase a legacy platform support SKU to run the following products on the above-mentioned platforms:
- Application and Change Control
- ePolicy Orchestrator
- McAfee Agent
McAfee reserves the right to change the terms of its support policy in this announcement at any time. McAfee endeavors to provide notice of any material changes within a reasonable period, before such changes occur.
| Operating System |
Application Control and Change Control Version |
MA Version |
ePO Version 1, 3 |
| Windows NT |
Application Control 5.1.2 2 (EOL) |
Common Management Agent 3.6 WinNT 2 (EOL) |
ePO 5.10.x and earlier |
| Windows 2000 |
McAfee Agent 4.0 Update 4 2 (EOL) |
| Windows XP |
Application Control 6.2 |
McAfee Agent 4.8.x |
| Windows 2003 |
| 1 |
Customers are urged to use the latest documented supported version of ePO. |
| 2 |
As part of this legacy SKU, McAfee Agent 4.0.4 and Common Management Agent 3.6 WinNT are supported only for Application Control and Change Control 5.1.x. Other McAfee products cannot use these versions. McAfee no longer provides feature changes or vulnerability fixes for these versions. Only phone support is provided. |
| 3 |
ePO 5.10 is supported if a supported MACC extension is being used. All extensions are backward compatible. Client does not matter as long as the extension and MA are supported. |
Frequently Asked Questions (FAQ)
Will Technical Support provide support for McAfee Enterprise products on legacy Windows platforms after they reach their EOL date?
Yes. McAfee continues to support Application Control and Change Control on legacy Windows platforms until the stated EOL date, as long as:
- Support is technically and commercially reasonable.
- There is no external dependency.
Is there another charge for supporting legacy Windows platforms with Application Control and Change Control?
Yes. Customers need to purchase a legacy platform software support package based on the number of nodes running the legacy platforms.
How do I get support on Windows XP, Windows 2003, Windows 2000, and Windows NT4 after its EOL date?
Work with your McAfee account representative to obtain legacy platform support.
What level of support is provided for legacy Windows platforms with Application Control and Change Control?
- Standard Support Period: McAfee provides software updates and bug fixes as long as is technically and commercially reasonable.
- After Standard Support Ends: McAfee limits legacy software support to address only critical issues (Severity 1, Priority 1).
How do I know if a product is supported with legacy platform support?
Click here for a list of the supported platforms, environments, and operating systems articles. Select your product from the
Products list on the left side of the window.
For how long can I obtain custom software support on legacy Windows platforms?
You can obtain legacy platform support through the EOL date listed above.
Who can I contact if I have further questions?
Contact your account representative if you have further questions.
