Technical Support policy for legacy Windows platforms
| MACC Version |
EOL Date |
| 6.2 End of Life (EOL) |
September 30, 2022 |
| 6.2 Extended Support EOL |
December 31, 2023 |
McAfee Enterprise will continue to support
Windows XP-based operating systems until December 31, 2023.
This support applies to Application Control, Change Control, Embedded Control, and Integrity Control. This legacy support includes:
- Windows Embedded Point of Service (WEPOS)
- POSReady 2009
- Windows 2003
- Windows XP
You can manage the products with the latest ePolicy Orchestrator (ePO) versions and specific MA versions for this duration.
Microsoft no longer supports these Windows platforms. McAfee Enterprise provides Technical Support for Application Control, Change Control, Embedded Control, and Integrity Control on these platforms as long as:
- Support is technically and commercially reasonable.
- There’s no external dependency.
For example, if a McAfee Enterprise product requires Microsoft to provide a fix and Microsoft doesn’t provide the fix, McAfee Enterprise can't support the product any longer.
IMPORTANT: To ensure the best level of security coverage with McAfee Enterprise products, upgrade to a supported Microsoft Windows operating system version.
How to purchase support for legacy Windows platforms
Beginning January 2016, all new or renewal customers must purchase a
legacy platform support SKU to run the following products on the above-mentioned platforms:
- Application and Change Control
- ePolicy Orchestrator
- McAfee Agent
McAfee Enterprise reserves the right to change the terms of its support policy in this announcement at any time. McAfee Enterprise endeavors to provide notice of any material changes within a reasonable period, before such changes occur.
| Operating System |
Application Control and Change Control Version |
ePO Version 1, 2 |
| Windows XP |
Application Control 6.2 |
ePO 5.10.x and earlier |
| Windows 2003 |
| 1 |
Customers are urged to use the latest documented supported version of ePO. |
| 2 |
ePO 5.10 is supported if a supported MACC extension is used. All extensions are backward compatible. The Client doesn’t matter as long as the extension and MA are supported. |
Frequently Asked Questions (FAQ)
Will you support McAfee Enterprise products on legacy Windows platforms after they reach their EOL date?
Yes. McAfee Enterprise continues to support Application Control and Change Control on legacy Windows platforms until the stated EOL date, as long as:
- Support is technically and commercially reasonable.
- There’s no external dependency.
Is there another charge for supporting legacy Windows platforms with Application Control and Change Control?
Yes. Customers need to purchase a legacy platform software support package that is based on the number of nodes that run the legacy platforms.
How do I get support on Windows XP and Windows 2003 after its EOL date?
Work with your McAfee Enterprise account representative to obtain legacy platform support.
What level of support is provided for legacy Windows platforms with Application Control and Change Control?
- Standard Support Period: McAfee Enterprise provides software updates and bug fixes as long as is technically and commercially reasonable.
- After Standard Support Ends: McAfee Enterprise limits legacy software support to address only critical issues (Severity 1, Priority 1).
How do I know if a product is supported with legacy platform support?
- Go to the Knowledge Center.
- Select your product from the Products list on the left side of the window.
- Type the following command in the Search Term field:
"supported platforms":*/title
- Click Search.
- Open the appropriate supported platforms article.
For how long can I obtain custom software support on legacy Windows platforms?
You can obtain legacy platform support through the EOL date listed above.
Who can I contact if I have further questions?
Contact your account representative if you have further questions.
