Loading...

Knowledge Center


McAfee tray icon is missing from the system tray after installing Endpoint Security
Technical Articles ID:   KB86014
Last Modified:  7/19/2018
Rated:


Environment

McAfee Endpoint Security (ENS) Firewall 10.x
McAfee ENS Threat Prevention 10.x
McAfee ENS Web Control 10.x

Problem

The McAfee system tray icon is missing after logging on to Windows.

The tray icon for McAfee products is created by the process McTray.exe. McTray.exe is a child process, invoked by the process UpdaterUI.exe. UpdaterUI.exe is invoked when the user logs on to the system because there is the following Run key entry:

"McAfeeUpdaterUI"=""C:\Program Files\McAfee\Agent\x86\UpdaterUI.exe" /StartedFromRunKey"

Cause

The shortcut from the Run key has been removed (or was not installed).

Workaround

Create the Run key entry:
 
CAUTION: This article contains information about opening or modifying the registry.
  • The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
  • Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
  • Do not run a REG file that is not confirmed to be a genuine registry import file.
  1. Press Windows+R, type regedit, and click OK.
  2. Navigate to the following key:
     
    For 32-bit systems:  HKLM\Software\Microsoft\Windows\CurrentVersion\Run
    For 64-bit systems:  HKLM\Software\Wow6432node\Microsoft\Windows\CurrentVersion\Run
     
  3. Right-click and select New, String Value.
  4. Name the new REG_SZ string value and specify the following for Value data:
     
    "McAfeeUpdaterUI"=""C:\Program Files\McAfee\Agent\x86\UpdaterUI.exe" /StartedFromRunKey"
     
  5. Click OK.

Rate this document

Beta Translate with

Select a desired language below to translate this page.

Glossary of Technical Terms


 Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.