System crash when a File and Removable Media Protection USB-managed device is ejected

Technical Articles ID: KB86119
Last Modified: 6/19/2020

Environment

McAfee File and Removable Media Protection (FRP) 5.x

McAfee FRP Removable Media Protection (offsite access)

All supported Mac operating systems

For details of FRP supported environments, see KB81149.

Problem

An FRP offline browser crash can be induced when a USB device is forcefully ejected from the Mac (OS X) system. This issue is seen when an application is opened from the removable media.

Crash details (example):

Process:	McAfee Removable Media Browser [2132]
Path:	Volumes/VOLUME/McAfee Removable Media Browser.app/Contents/MacOS/McAfee Removable Media Browser
Identifier:	com.mcafee.frp.McAfee-Removable-Media-Browser
Version:	1.0 (274)
Code Type:	X86-64 (Native)
Parent Process:	launchd [137]
..
Crashed Thread:	0 Dispatch queue: com.apple.main-thread
..
Exception Type:	EXC_BAD_ACCESS (SIGBUS)
Exception Codes:	0x000000000000000a, 0x000000010b15c738

Cause

The operating system performs a system crash and closes the process because it could not find the image for the process, when:

The FRP offline browser is run directly from the USB device on a Mac OS X system.
And
The user forcefully removes the USB.

Solution

This behavior is expected, because the operating system generates the system crash. Make sure you quit the offline browser application before removing the USB device from the system.

To view other FRP Known Issues, see KB85807.

Affected Products

File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect

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System crash when a File and Removable Media Protection USB-managed device is ejected

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System crash when a File and Removable Media Protection USB-managed device is ejected

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