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Incompatibility between Application and Change Control and McAfee products that use Syscore 15.4.0.622.9 or later
Technical Articles ID:   KB86141
Last Modified:  8/21/2018

Environment

McAfee Agent
McAfee Application and Change Control (MACC) 6.2.x, 6.1.x
McAfee Data Exchange Layer
McAfee Endpoint Security
McAfee Host Intrusion Prevention
McAfee VirusScan Enterprise

Problem

McAfee has identified an incompatibility between MACC and McAfee products that use Syscore 15.4.0.622.9 or later.

Table 1 lists the MACC versions that trigger this incompatibility with the McAfee products listed in Table 2.
 
Table 1: Affected versions of MACC:
 
Product Affected Versions
MACC 6.2.0 GA and all hotfixes 498 or earlier
MACC 6.1.3 GA and all hotfixes 436 or earlier
MACC 6.1.2 GA and all hotfixes 426 or earlier
MACC 6.1.1 GA and all hotfixes 399 or earlier
MACC 6.1.0 GA and all hotfixes 692 or earlier 
GA stands for General Availability
  
 
Table 2: Affected McAfee products that use Syscore 15.4.0.622.9 or later:
 
Affected McAfee Product Version
McAfee Agent 5.0.2.132 and later
McAfee Data Exchange Layer 2.0.1 and later
McAfee Endpoint Security 10.1 and later
McAfee Host Intrusion Prevention 8.0 Update 6 and later
McAfee VirusScan Enterprise 8.8 Update 6 and later
 

Solution

This issue is resolved in the following versions of MACC:
 
MACC Version Build Number
7.0.0 646 (GA)
6.2.0 Hotfix 505
6.1.3 Hotfix 441
6.1.2 Hotfix 449
6.1.1 Hotfix 404
6.1.0 Hotfix 706
GA stands for General Availability
 
McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Hotfixes are created to address specific issues and are not posted publicly, but are available by contacting Technical Support.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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