How to troubleshoot VirusScan Enterprise DAT file update failures

技術的な記事 ID: KB86218
最終更新: 3/29/2021

環境

McAfee VirusScan Enterprise (VSE) 8.x

概要

There are several reasons why DAT files might fail to update. To identify the cause and either resolve or work around the issue, perform the steps in this article

解決策

Open a web browser and try to connect to https://update.nai.com/products. If you are unable to access this page, validate all system network settings.

If you can reach https://update.nai.com/products, verify that the system can download the DAT file directly from McAfee:

Open the VirusScan Console.
Click Tools, then click Edit Autoupdate Repository List.
Deselect all boxes except McAfee HTTP.
Run an AutoUpdate.

Verify that the system can download the file from the ePolicy Orchestrator (ePO) server:

Open the VirusScan Console.
Click Tools, then click Edit Autoupdate Repository List.
Deselect all boxes except McAfee ePO.
Run an AutoUpdate.

If you can update from both the McAfee site directly and from the ePO server, but not from your normal repository, then make the check below:

Access the problem system.
Verify that the repository is reachable from the problem system, and has the latest DAT file.

解決策

Redeploy the McAfee Agent using the steps in the appropriate McAfee Agent Product Guide:

For McAfee product documents, go to the Enterprise Product Documentation portal at https://docs.mcafee.com.

WARNING: Reinstallation of the McAfee Agent might cause a duplicate system to appear in the ePO System Tree. If this situation occurs, manually readd Tags, Policies and Tasks Assigned to a Single System, and Encryption Users.

回避策

Locally install the DAT file.

For details, see: KB51679 - How to manually update DAT files for VirusScan Enterprise

影響を受ける製品

McAfee Agent 5.7.x
McAfee Agent 5.6.x
Troubleshooting
Upgrade/Migrate
VirusScan Enterprise 8.8

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How to troubleshoot VirusScan Enterprise DAT file update failures

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概要

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回避策

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Knowledge Center

How to troubleshoot VirusScan Enterprise DAT file update failures

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概要

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解決策

回避策

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