Client always shows the System State as Inactive (MfeEpe.log: 0xEE010003, incompatible product(s) were found)

Technical Articles ID: KB86420
Last Modified: 2/5/2020

Environment

McAfee Drive Encryption (DE) 7.x

Examples of incompatible products:

BitLocker Drive Encryption (Microsoft)
Guardian Edge
Hewlett Packard Protect Tools (Drive Encryption) software
HP OEM Client
PGP Whole Disk Encryption
PointSec6
SafeBoot
SafeGuard Easy (Sophos)
SafeGuardEasy550
Symantec Endpoint Encryption
TrueCrypt (Free Open-Source On-The-Fly Disk Encryption Software)

For details of DE supported environments, see KB79422.

Problem 1

Unable to activate a system that has an incompatible product installed.

Client side shows:
The user will see the following on the client in the Encryption System Status window, even though the encryption policy was activated in ePolicy Orchestrator (ePO):

System State	Inactive
Volume Status	No volume information
Progress	Progress bar shows no encryption activity

ePO Console shows:
The administrator will see the Client System Details showing for Drive Encryption:

State

In-Active

Clicking More, Disks will show the following message:

No details available, as Drive Encryption is not Active

Problem 2

MfeEpe.log records the following errors:

INFO	StatusService	Activation has started
..
ERROR	MfeEpeCoreEncryptionPlugin	INCOMPATIBLE PRODUCT(S) DETECTED! The following incompatible product(s) were found: Third-Party_Product_Name
WARNING	MfeEpeCoreEncryptionPlugin	INCOMPATIBLE PRODUCT(S) DETECTED! The following incompatible product(s) were found: Third-Party_Product_Name
ERROR	StatusService	Activation has failed: Incompatible products found
ERROR	EpoPlugin	userHandler: failed to process batched user data response: [0xEE010003] INCOMPATIBLE PRODUCT(S) DETECTED! The following incompatible product(s) were found: Third-Party_Product_Name
ERROR	StatusService	Failed to process a batch of user data received

Cause

DE 7.x has detected the components of an incompatible product and prevents the system from being activated.

Solution

Uninstall the incompatible product to allow DE to activate.

Option 1 (client side)

Open the Endpoint Encryption MfeEpe.log log file and identify the incompatible software,
From the Windows Add/Remove Programs, uninstall the product.
After you remove the third-party product, DE will activate and report back to the ePolicy Orchestrator server on the next Agent to Server Communication Interval (ASCI).

Option 2 (server side)

Log on to the ePO server.
Click Menu, Configuration, Server Settings, Endpoint Encryption.
In the right pane click Manage non compatible products.
You then see a list of the currently detected Incompatible products.

Related Information

Common search terms to locate this article: Incompatible product found, EE010003

Affected Products

Drive Encryption 7.2
Install/Uninstall

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro

Knowledge Center

Client always shows the System State as Inactive (MfeEpe.log: 0xEE010003, incompatible product(s) were found)

Environment

Problem 1

Problem 2

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

Client always shows the System State as Inactive (MfeEpe.log: 0xEE010003, incompatible product(s) were found)

Environment

Problem 1

Problem 2

Cause

Solution

Related Information

Affected Products

Languages:

Choose your region

Title

Title