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Application crash on Android device after you click the .mea file attachment in the Endpoint Assistant 2.0 enrollment email
Technical Articles ID:   KB86468
Last Modified:  4/7/2017

Environment

McAfee Endpoint Assistant (EA) 2.0

Supported Android devices

For details of EA supported environments, see KB85893.

Problem

EA application crash occurs when a user attempts to enroll by clicking the .mea file attachment in the EA enrollment email.

Cause

The EA application intermittently enters a code path that exercises code for which the application does not have permissions to execute.

Solution

McAfee is investigating this issue. This article will be updated as newer information becomes available. As a temporary measure, implement the workaround shown below.

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Workaround

Perform the following steps below to avoid the application crash:
  1. Dismiss the notification that indicates that the application crashed.
  2. Click the Android Home option to minimize all applications.
  3. Re-launch the EA application and enter the pass code to log in to EA.
  4. Click the 3 vertical dots at the top right corner of the title bar to open the menu, then select Options.
  5. Click on the Manage Keys option and select the McAfee Server that is listed.
  6. In the details page of the McAfee Server, click Enroll to resume enrollment.

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