Blue screen error on startup when Data Loss Prevention Endpoint is installed on Dell Latitude models E7240 and E7440

Technical Articles ID: KB86506
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint 11.x

Dell Latitude models E7240 and E7440

Problem

In the DLP Endpoint, device rules and definitions for blocking removable storage devices might also block solid-state drives (SSD). The result is a blue screen error when the system starts.

This issue occurs with Dell Latitude models E7240 and E7440 where SSD is implemented.

Cause

There is a known bug with the Intel Rapid Start (IRS) driver in Dell-specific models when SSD is implemented.

Solution

To fix this issue, see the Dell Knowledge Base article about the SSD boot drive on the Latitude E7240/E7440: http://www.dell.com/support/article/us/en/04/SLN293012/EN.

Affected Products

Data Loss Prevention Endpoint 11.4.x (EOL)
Known Issue/Product Defect

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Knowledge Center

Blue screen error on startup when Data Loss Prevention Endpoint is installed on Dell Latitude models E7240 and E7440

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Blue screen error on startup when Data Loss Prevention Endpoint is installed on Dell Latitude models E7240 and E7440

Environment

Problem

Cause

Solution

Affected Products

Languages:

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