Encrypted USB device access and initialization is severely delayed when VirusScan Enterprise 8.8 with the 5800 Engine is installed

Technical Articles ID: KB86547
Last Modified: 5/28/2019

Environment

McAfee File and Removable Media Protection (FRP) 5.x, 4.3.x.
McAfee VirusScan Enterprise (VSE) 8.8
McAfee Anti-Virus Scanning Engine 5.8.00 (5800)

Microsoft Windows 10, 8.x, 7

Problem

When VSE 8.8 is installed with the 5800 engine, customers may observe intermittent issues with very slow initialization of FRP USB encrypted devices, followed by very slow authentication to FRP USB encrypted devices.

Unexpected delays of over five minutes to complete the initialization of the device may be observed.

System Change

Upgrading or installing VSE 8.8 with the 5800 engine.

Solution

This issue is resolved with Anti-Virus Scanning Engine 5.9.00 (5900) which is available on the Product Download site.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

As a temporary measure this issue was addressed in DAT 8090 and later, until a permanent solution could be included in Scan Engine 5900.

Affected Products

File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect
VirusScan Enterprise 8.8 (EOL)

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro

Knowledge Center

Encrypted USB device access and initialization is severely delayed when VirusScan Enterprise 8.8 with the 5800 Engine is installed

Environment

Problem

System Change

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Encrypted USB device access and initialization is severely delayed when VirusScan Enterprise 8.8 with the 5800 Engine is installed

Environment

Problem

System Change

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title