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VirusScan Enterprise for Storage 1.2.x Known Issues
Technical Articles ID:   KB86565
Last Modified:  7/3/2019


McAfee VirusScan Enterprise for Storage (VSES) 1.2.x

For details of VSES supported environments, see KB74863.


Recent updates to this article:
Date Update
July 3, 2019 Added VSES 1.2.0 Hotfix1243923 in the Non-Critical section. Deleted link to KB84873, reference 1042922​ (VSES 1.1.x (EOL)).
January 9, 2018 Added the two issues 1195988 and 961095, resolved by VSES 1.3.0.
September 15, 2017 Added new issue 1112034 / KB89789, fixed by VSES 1.2.0 HF1135217. Added this recent updates table.
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This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release, or if additional information becomes available. To read the Release Notes, see:

Product release information:
Product Version Released Date Release
VSES 1.2.0 Hotfix 1243923
(HF1243923) (RTS)
February 19, 2019 -
VSES 1.2.0 Hotfix 1135217
May 4, 2017 PD27001
VSES 1.2.0 May 10, 2016 PD26437

NOTE: To view the article on VSES 1.3.0 Known Issues, see KB90019.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

Known Issues

Reference Number Related Article Found Version Resolved Version Issue Description
1151959 - 1.2.0
VSES 1.2.0
Issue: In C-Mode scanning, McAfee VirusScan Enterprise for Storage now returns appropriate error string when unable to scan an encrypted file.
1135948 -  1.2.0
VSES 1.2.0
  • McAfee VirusScan Enterprise for Storage now returns appropriate error code to the storage system when the scanner receives broken scan paths.
  • When scanning files from the CDOT appliance, the scanning timeout now generates appropriate return code. This code indicates that the file was not scanned because of a scanning timeout.
n/a n/a  1.2.0 n/a IMPORTANT: VSES 1.2.0 only supports VSE 8.8 with Patch 7 or later. No previous versions of VSE are supported with VSES 1.2.0.
n/a KB86868  1.2.0 n/a See the related article for important prerequisites for installing VSES 1.2.0.

Reference Number Related Article Found Version Resolved Version Issue Description
1243923 - 1.2.0 VSES 1.2.0
Issue: Threat Source Hostname field in Threat Event Log does not display incorrect information for Threat Source system.
961095 -  1.1.0 VSES 1.3.0 Issue: VSES reports in ePO do not provide details about VSES hotfixes.
Resolution: With VSES 1.3.0, ePO queries now allow you to intelligently manage compliance of your environment for a hotfix.
1195988 -  1.2.0 VSES 1.3.0 Issue: For VSES to be supported on Windows 2008 x86 and x64, it needs to be signed with the new McAfee SHA-1 and SHA-2 certificates.
Resolution: VSES 1.3.0 binaries are now dual-signed with McAfee SHA-1 and SHA-2 certificates.
1112034 KB89789  1.2.0 Expected Behavior  Issue: 0 (zero) KB files remain in the VSEIcapTempFiles directory for between 60–120 minutes after a file is scanned. Several logs record the following error:
"vscan engine status: 222200020, vscan engine result string: Error the file is locked and could not be scanned".
1187734 KB89068  1.2.0 - Issue: Corrupted characters appear in the ICAP IP Connection List after the maximum character limit is reached. (This list is viewed in the VirusScan console.)

n/a = not available

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