Word cannot complete the save due to a file permission error

Technical Articles ID: KB86597
Last Modified: 12/23/2021

Environment

McAfee File and Removable Media (FRP) 5.0.1, 5.0.0

Microsoft Office 2013

For details of FRP supported environments, see KB81149.

Problem

An error displays when you try to save Microsoft Office 2013 files on shared network drives.

Example error:

Microsoft Word
Word cannot complete the save due to a file permission error. (file_name.docx)

You see this error when you use an IP address-based URL and apply an Application-Based Protection policy rule to Office applications.

Solution

When you access Microsoft Office 2013 files on shared network drives, use a host name address-based URL if you use Application-Based Protection for encryption.

Affected Products

File and Removable Media Protection 5.4.x
File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Portuguese Brasileiro

Knowledge Center

Word cannot complete the save due to a file permission error

Environment

Problem

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Word cannot complete the save due to a file permission error

Environment

Problem

Solution

Affected Products

Languages:

Choose your region

Title

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