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Delay while launching installers with ESET Anti-Virus and Application Control installed
Technical Articles ID:   KB86653
Last Modified:  2/24/2016

Environment

McAfee Application Control (MAC) 7.x, 6.x
Microsoft Windows (all supported versions) 
ESET Anti-Virus

Problem

You observe a delay while running the MSI installer to install an application if ESET Anti-Virus is installed on the system. 

Solution

Use either of the following configurations to resolve the issue:
  • Exclude .msi, .msp, and .mst file extensions from ESET scanning. Refer to http://support.eset.com/kb3453/?viewlocale=en_US for exact steps to exclude the extensions.
  •  
  • Bypass ekrn.exe from Process Context File Operations tracking in Application Control as follows and then reboot the system:
     
    • For standalone deployments, run the following command:
       
      sadmin attr add -p ekrn.exe
    •  
    • For ePO managed deployments, configure a process-context-file-operation exception rule for ekrn.exe in the Application Control policy.

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