How to use the McAfee Agent MER tool for Mac

Technical Articles ID: KB86785
Last Modified: 1/6/2020

Environment

McAfee Agent (MA) 5.x
Minimum Escalation Requirements (MER) tool for McAfee Agent for Mac (all versions)

Mac OS X, macOS

Summary

The MER tool collects the following data from your computer so that Technical Support can analyze and resolve issues:

System information
Installed software
Hardware information
System log messages
Network information
Directory listings
McAfee software information

Download and run the McAfee Agent MER tool for Mac:

Download the MER tool attached to this article (MA_Mac_mer.zip).
Create a temporary folder for the tool on the affected client. For example, create a folder named MERtool on the Desktop.
Copy MA_Mac_mer.zip to the temporary folder on the client.
Double-click the .zip file and extract the MA_Mac_mer.sh file.
Open a Terminal session from Utilities, Applications.
Navigate to the temporary folder.
To make the tool executable, run the following command:

sudo chmod +x MA_Mac_mer.sh
Type the password when prompted and press Enter.
To execute the tool, run the following command:

IMPORTANT: You must use sudo to execute the tool with root permission.

sudo ./MA_Mac_mer.sh
If prompted, type the password and press Enter.

The MER tool creates an output file in the temporary folder.
Submit the output file to Technical Support.
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Related Information

Attachment

MA_Mac_mer.zip
2K • < 1 minute @ broadband

Affected Products

Diagnostic Data Collection
McAfee Agent 5.6.x
McAfee Agent 5.5.x
MER

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