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Installation of plan failed. FatalIOException: Unable to create file (Vsphere fails to load when Application Control is installed)
Technical Articles ID:   KB86847
Last Modified:  4/6/2016

Environment

McAfee Application Control (MAC) 7.x, 6.x

Problem

You install Vsphere and MAC, but Vsphere fails to load if MAC is placed into any mode but disabled. Putting MAC into Update or Observe mode does not resolve the issue.

You see errors in the event log, similar to:
 
Installation of plan 'org.eclipse.virgo.kernel.userregion.blueprint' version '3.6.3' failed. org.eclipse.virgo.util.io.FatalIOException: Unable to create file 'C:\PROGRA~1\VMware\VCENTE~1\WEBCLI~1\server\work\deployer\s\global\2\0\org.eclipse.gemini.blueprint.extender_1.0.2.RELEASE.jar\org.eclipse.gemini.blueprint.extender_1.0.2.RELEASE\org\eclipse\gemini\blueprint\extender\event\BootstrappingDependenciesFailedEvent.class'."

Cause

Long path lengths are being incorrectly blocked.

Solution

To resolve this issue, upgrade to Application and Change Control 7.0 and configure the following sadmin feature to prevent long path lengths from being incorrectly blocked.
  1. Open a MAC command-line session and type sadmin recover and press ENTER.
     
  2. Type the ePolicy Orchestrator (ePO) password to recover the Solidcore command-line session.
     
  3. Type sadmin config set SkipValidateFileLength=1 and press ENTER.
     
  4. Put the system back into lockdown mode to continue being managed by ePO:
     
    Type sadmin lockdown and press ENTER.
     
    IMPORTANT: If you do not lock down the Solidcore command-line, ePO will not be able to manage Solidcore.
 
You can also perform the following steps through ePO to push this change out to several systems at once.
  1. Open the ePO manager.
     
  2. Create a Client task.
     
  3. Select the Solidcore Command-line task.
     
  4. Paste the following command into the task:
     
    sadmin config set SkipValidateFileLength=1
     
  5. Push the task to the clients.

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