The Data Exchange Layer Fabric page is blank when accessed from Internet Explorer 11 with Enterprise Mode enabled

Technical Articles ID: KB86881
Last Modified: 8/12/2021

Environment

McAfee Data Exchange Layer (DXL) - all supported versions
McAfee ePolicy Orchestrator (ePO) 5.x

Microsoft Internet Explorer (IE) 11 with Enterprise Mode enabled, running on:

Windows 10
Windows 8.1
Windows 7
Windows Server 2012 R2
Windows Server 2008 R2 with Service Pack 1 (SP1)

Problem

The DXL Fabric page in ePO is blank if the Internet Explorer Enterprise Mode setting is enabled, even though DXL Brokers are configured.

Cause

Enterprise Mode, is a compatibility mode in Internet Explorer 11 on Windows 8.1 Update and Windows 7 devices. It allows websites to render using a modified browser configuration designed to emulate either Internet Explorer 7 or 8. Which avoids the common compatibility problems associated with web apps written and tested on older versions of Internet Explorer.

The DXL Fabric page in ePO must not be accessed in compatibility mode.

Solution

Disable Internet Explorer Enterprise Mode when accessing the Data Exchange Layer Fabric page in ePO, or use another ePO supported browser. See KB51569 for more information about supported browsers.

To learn about enabling or disabling Enterprise Mode, locally or using a Group Policy, see Turn off Enterprise Mode:
https://docs.microsoft.com/en-us/internet-explorer/ie11-deploy-guide/turn-off-enterprise-mode

Related Information

Enterprise Mode and the Enterprise Mode Site List: https://docs.microsoft.com/en-us/internet-explorer/ie11-deploy-guide/what-is-enterprise-mode

Affected Products

Data Exchange Layer 6.x

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Knowledge Center

The Data Exchange Layer Fabric page is blank when accessed from Internet Explorer 11 with Enterprise Mode enabled

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

The Data Exchange Layer Fabric page is blank when accessed from Internet Explorer 11 with Enterprise Mode enabled

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Choose your region

Title

Title