Unable to locate service for request ("Apply TIESERVER tags to TIE Server" server task is missing in ePolicy Orchestrator)

Artículos técnicos ID: KB87036
Última modificación: 8/3/2021

Entorno

McAfee Threat Intelligence Exchange (TIE) server - all supported versions

For details of TIE Server supported environments, see KB83368.

Problema

After you install the TIE software, the TIE system in the System Tree in ePolicy Orchestrator (ePO) is missing the TIESERVER tag. Under Menu, Automation, Server Tasks, the Apply TIESERVER tags to TIE Server server task is also missing.

These symptoms cause the TIE communication with ePO to fail and display errors while you use the TIE Reputations page.

The Orion.log on the ePO server contains the following message:

ERROR [http-nio-8443-exec-20] impl.TieServerDxlCommunicatorImpl - Error received from tieserver:unable to locate service for request Error Code is :-2147483647

ERROR [http-nio-8443-exec-20] impl.TieServerBaseCommunicatorImpl - Error received for Topic:/mcafee/service/tie/file/search from tieserver:unable to locate service for request

com.mcafee.tie.server.ext.exception.TieDxlCommunicationException: unable to locate service for request

Motivo

When you installed the McAfee TIE Server Extension, a problem occurred and the installation failed to create the following tags:

The TIESERVER tag for the TIE system.
And
The Apply TIESERVER tags to TIE Server server task.

Solución

Reinstall the McAfee TIE Server Extension. Verify that the TIESERVER tag is applied to the TIE system. Also verify that the Apply TIESERVER tags to TIE Server server task is created.

Productos implicados

Install/Uninstall
Known Issue/Product Defect
Threat Intelligence Exchange Server 3.x
Threat Intelligence Exchange Server 2.3.x
Threat Intelligence Exchange Server 2.2.x

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Knowledge Center

Unable to locate service for request ("Apply TIESERVER tags to TIE Server" server task is missing in ePolicy Orchestrator)

Entorno

Problema

Motivo

Solución

Productos implicados

Idiomas:

Glosario de términos técnicos

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Title

Knowledge Center

Unable to locate service for request ("Apply TIESERVER tags to TIE Server" server task is missing in ePolicy Orchestrator)

Entorno

Problema

Motivo

Solución

Productos implicados

Idiomas:

Glosario de términos técnicos

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