McAfee Agent failed to run a DAT update task at system start.
You see errors in the
mscript.log similar to:
[2415] (16384) [ScrptExe] [D] Line 419: GetProductInfo InstalledEngineVer = Engine, Version, STRING
[2415] (16384) [UpdatePlugin] [D] MfeUpdatePluginWrapper::getProductInfo Start
[2415] (16384) [UpdatePlugin] [I] Getting product information using LPC
[2415] (16384) [LpcConnMgr] [D] Creating lpc channel for software id CMNUPD__3000:DEFAULT:2415
[2415] (16384) [LpcConnMgr] [D] lpc channel created successfully
[2415] (16384) [UnxLpcChnl] [I] Connecting to LPC server
[2415] (16384) [UpdatePlugin] [D] Could not get product information using LPC, MA failed to route LPC call
[2415] (16384) [ScrptExe] [E] Error trace:
[2415] (16384) [Log] [E] [Main thread]->
[2415] (16384) [SessMgr] [E] [SessionManager::runScript:/opt/McAfee/cma/scratch/update/UpdateMain.McS]->
[2415] (16384) [ScrptExe] [E] [Executing section ScriptMain]->
..
/opt/McAfee/cma/scratch/update/Current/VSCANDAT1000/DAT/0000/V2datinstall.mcs, ScriptMain]->
[2415] (16384) [ScrptExe] [E] [Executing section ScriptMain]->
[2415] (16384) [ScrptExe] [E] [LoopIf]->
[2415] (16384) [ScrptExe] [E] [Executing section EnumerateThroughProducts]->
[2415] (16384) [ScrptExe] [E] [Call]->
[2415] (16384) [ScrptExe] [E] [Executing section UpdateProduct]->
[2415] (16384) [ScrptExe] [E] [Call]->
[2415] (16384) [ScrptExe] [E] [Executing section GetInstalledVersions]->
[2415] (16384) [ScrptExe] [E] [GetProductInfo]->
[2415] (16384) [ScrptExe] [E] Failed to get the product information. Setting ReportedInstalledDATVer to FALSE
[2415] (16384) [ScrptExe] [D] CallIf
..
/opt/McAfee/cma/scratch/update/Current/VSCANDAT1000/DAT/0000/V2datinstall.mcs, ScriptMain]->
[2415] (16384) [ScrptExe] [E] [Executing section ScriptMain]->
[2415] (16384) [ScrptExe] [E] [LoopIf]->
[2415] (16384) [ScrptExe] [E] [Executing section EnumerateThroughProducts]->
[2415] (16384) [ScrptExe] [E] [Call]->
[2415] (16384) [ScrptExe] [E] [Executing section UpdateProduct]->
[2415] (16384) [ScrptExe] [E] [Call]->
[2415] (16384) [ScrptExe] [E] [Executing section GetInstalledVersions]->
[2415] (16384) [ScrptExe] [E] [CallIf]->
[2415] (16384) [ScrptExe] [E] [Executing section SetDatVerZero]->
[2415] (16384) [ScrptExe] [E] Command failed...ReportStatus
[2415] (16384) [ScrptExe] [D] Finished section SetDatVerZero
[2415] (16384) [ScrptExe] [E] Error trace:
[2415] (16384) [Log] [E] [Main thread]->
[2415] (16384) [SessMgr] [E] [SessionManager::runScript:/opt/McAfee/cma/scratch/update/UpdateMain.McS]->
[2415] (16384) [ScrptExe] [E] [Executing section ScriptMain]->
...
/opt/McAfee/cma/scratch/update/Current/VSCANDAT1000/DAT/0000/V2datinstall.mcs, ScriptMain]->
[2415] (16384) [ScrptExe] [E] [Executing section ScriptMain]->
[2415] (16384) [ScrptExe] [E] [LoopIf]->
[2415] (16384) [ScrptExe] [E] [Executing section EnumerateThroughProducts]->
[2415] (16384) [ScrptExe] [E] [Call]->
[2415] (16384) [ScrptExe] [E] [Executing section UpdateProduct]->
[2415] (16384) [ScrptExe] [E] Command failed...Call
[2415] (16384) [ScrptExe] [D] Finished section UpdateProduct
[2415] (16384) [ScrptExe] [E] Error trace:
