VirusScan Enterprise does not function correctly after installation

技術的な記事 ID: KB87139
最終更新: 1/27/2020

環境

McAfee VirusScan Enterprise (VSE) 8.8

Microsoft Windows

問題

After installation, VSE does not function as expected.

The following error displays in the VSE Install Log (VSEInst_MMDDYY_HHMMSS.log):

>> Installing SysCore: "C:\Program Files (x86)\McAfee\VirusScan Enterprise\VSCore\x64\mfehidin.exe" -i VSE88P7 -q -mfetrust_killbit -l
"C:\windows\TEMP\McAfeeLogs\vse8.8.0.core_install_040416_100429.log" -etl
"C:\windows\TEMP\McAfeeLogs\vse8.8.0.core_install_040416_100429.etl" -x vse.xml OAS ELAM AAC DiskFilter firecore_driver EmailScan
ScriptScan
!> Error - SysCore install failed: 255
<= leave custom action Install_SysCore()

This log explains that SysCore failed to install.

The SysCore Install Log (vse8.8.0.core_install_MMDDYY_HHMMSS.log) shows the following error:
...
[HH:MM:SS:mmm] - ERROR! ConfigureServiceDependencies: Cannot OpenSCManager. GetLastError=1115
...
[HH:MM:SS:mmm] - StopService: Unable to open SCM. GetLastError=1115)

原因

This issue occurs because Windows was shut down or rebooted before the VSE installation was fully complete.

This issue is not a defect in the McAfee software. The Windows Installer does not have any protection against shutting down or rebooting when a product installation is in progress. Doing so results in failures such as Win32 Error 1115.

解決策

IMPORTANT: Halting an installation of key drivers in this way could also irreparably damage other McAfee point products. The reason is because some components, such as SysCore, are shared between the products for interoperability. You must consider that a failed installation might have jeopardized all installed McAfee products. Appropriate removal and reinstallation are required.

Uninstall all McAfee products using the Windows Program installation tools in the Control Panel, restart the computer, then reinstall them.

If the Windows Installer fails to remove the McAfee products, the Removal Tool for VSE (KB69555), or for other products, might be required.

The referenced article is available only to registered ServicePortal users.

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Log on to the ServicePortal at http://support.mcafee.com.
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影響を受ける製品

Troubleshooting
VirusScan Enterprise 8.8

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Knowledge Center

VirusScan Enterprise does not function correctly after installation

環境

問題

原因

解決策

関連情報

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言語:

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Knowledge Center

VirusScan Enterprise does not function correctly after installation

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原因

解決策

関連情報

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