VirusScan Enterprise does not function correctly after installation
技術的な記事 ID:
KB87139
最終更新: 1/27/2020
最終更新: 1/27/2020
VirusScan Enterprise does not function correctly after installation
技術的な記事 ID:
KB87139
最終更新: 1/27/2020 環境McAfee VirusScan Enterprise (VSE) 8.8
Microsoft Windows 問題After installation, VSE does not function as expected.
The following error displays in the VSE Install Log ( "C:\windows\TEMP\McAfeeLogs\vse8.8.0.core_install_040416_100429.log" -etl "C:\windows\TEMP\McAfeeLogs\vse8.8.0.core_install_040416_100429.etl" -x vse.xml OAS ELAM AAC DiskFilter firecore_driver EmailScan ScriptScan !> Error - SysCore install failed: 255 <= leave custom action Install_SysCore() This log explains that SysCore failed to install. The SysCore Install Log ( [HH:MM:SS:mmm] - ERROR! ConfigureServiceDependencies: Cannot OpenSCManager. GetLastError=1115 ... [HH:MM:SS:mmm] - StopService: Unable to open SCM. GetLastError=1115) 原因This issue occurs because Windows was shut down or rebooted before the VSE installation was fully complete.
This issue is not a defect in the McAfee software. The Windows Installer does not have any protection against shutting down or rebooting when a product installation is in progress. Doing so results in failures such as Win32 Error 1115. 解決策IMPORTANT: Halting an installation of key drivers in this way could also irreparably damage other McAfee point products. The reason is because some components, such as SysCore, are shared between the products for interoperability. You must consider that a failed installation might have jeopardized all installed McAfee products. Appropriate removal and reinstallation are required.
Uninstall all McAfee products using the Windows Program installation tools in the Control Panel, restart the computer, then reinstall them. If the Windows Installer fails to remove the McAfee products, the Removal Tool for VSE (KB69555), or for other products, might be required. The referenced article is available only to registered ServicePortal users. To view registered articles:
関連情報Win32 Error 1115 Definition:
You can use
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