Removal of applications fails and the system hangs

技術的な記事 ID: KB87144
最終更新: 3/16/2020

環境

McAfee Application and Change Control (MACC) 6.2.0, 6.1.3, 6.1.2, 6.1.1
Microsoft Windows–all supported versions

問題

When you use the Uninstall option or the Add or Remove Program screen for application removal, it fails. The system stops responding; it hangs or crashes.

NOTE: This issue occurs when Symantec Endpoint Protection 12.1 and Application Control are installed on the same system.

原因

There is a compatibility issue between Symantec Endpoint Protection and Application Control.

解決策

To resolve this issue, do the following:

Exclude the following Application Control folders from Symantec Endpoint Protection:
- C:\Program Files\McAfee
- C:\ProgramData\McAfee
- <All_Drives>:\Solidcore (For example, C:\Solidcore, D:\Solidcore)
Add the following rules to Application Control:
- sadmin skiplist add -i "C:\Program Files\Symantec"
- sadmin skiplist add -i C:\ProgramData\Symantec

影響を受ける製品

Application and Change Control 6.2.x
Application and Change Control 6.1
Install/Uninstall

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Knowledge Center

Removal of applications fails and the system hangs

環境

問題

原因

解決策

影響を受ける製品

言語:

技術用語集

Title

Title

Knowledge Center

Removal of applications fails and the system hangs

環境

問題

原因

解決策

影響を受ける製品

言語:

技術用語集

地域を選択してください

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