Loading...

Knowledge Center


curl error 67, Response 530, Connect code 0 (McAfee Agent update task failed from an FTP server)
Technical Articles ID:   KB87185
Last Modified:  5/24/2016

Environment

McAfee Agent 5.0.3, 5.0.2

Problem

McAfee Agent fails to update from the FTP repository with the following error:
 
curl error 67, Response 530, Connect code 0

This happens in the following situation, when you:
  1. Create an FTP distributed repository for a McAfee Agent client.
  2. Use the client's VirusScan Enterprise (VSE) console to disable the FTP repository and enable the ePO Master Repository instead.
  3. Enforce policies again to re-establish the FTP repository. 
 
The mscript.log contains the following errors:
 
2015-11-20 13:14:08    I    #1084    creposi    Trying the repository new ftp
2015-11-20 13:14:08    X    #1084    creposi    downloadFile,SiteStat.xml,C:\Windows\TEMP
2015-11-20 13:14:08    X    #1084    downloader    Checking for network connectivity.
2015-11-20 13:14:08    I    #1084    downloader    Downloading file from ftp://172.16.255.102:21/ftp/SiteStat.xml to C:\Windows\TEMP\SiteStat.xml
2015-11-20 13:14:08    X    #264    msgbus    Received 5 bytes from pipe <\\.\pipe\ma_5bd9fa52-9d71-e8fd-20b0-306ab91d3db1_4216.0038C9B0>
2015-11-20 13:14:08    I    #264    msgbus    received peer process pid <4216>
2015-11-20 13:14:08    I    #1084    network    URL(ftp://172.16.255.102:21/ftp/SiteStat.xml) request submitting
2015-11-20 13:14:08    X    #1084    network    rcv head 27 220 Microsoft FTP Service  
2015-11-20 13:14:08    X    #1084    network    snd head 25 USER judy\administrator  
2015-11-20 13:14:08    X    #1084    network    rcv head 47 331 Password required for judy\administrator.  
2015-11-20 13:14:08    X    #1084    network    snd head 11
2015-11-20 13:14:08    I    #264    msgbus    Successfully set publisher: <C=US, S=Oregon, L=Santa Clara, O="McAfee, Inc.", OU=Digital ID Class 3 - Microsoft Software Validation v2, OU=Engineering, CN="McAfee, Inc.">, signer: <C=US, O="VeriSign, Inc.", OU=VeriSign Trust Network, OU=Terms of use at https://www.verisign.com/rpa (c)10, CN=VeriSign Class 3 Code Signing 2010 CA>
...
2015-11-20 13:25:15    I    #4460    msgbus    Sending data on connected name pipe
2015-11-20 13:25:15    I    #4460    msgbus    Write callback is invoked in named pipe connection of pipe name <\\.\pipe\ma_5bd9fa52-9d71-e8fd-20b0-306ab91d3db1_4216.0038C9B0> with status <0>
2015-11-20 13:25:15    X    #7860    network    rcv head 25 530-User cannot log in.  
2015-11-20 13:25:15    X    #7860    network    rcv head 68  Win32 error:   Logon failure: unknown user name or bad password.   
2015-11-20 13:25:15    X    #7860    network    rcv head 69  Error details: An error occurred during the authentication process.  
2015-11-20 13:25:15    X    #7860    network    rcv head 9 530 End  
2015-11-20 13:25:15    I    #7860    network    URL(ftp://172.16.255.102:21/ftp/SiteStat.xml) request, failed with curl error 67, Response 530, Connect code 0,
2015-11-20 13:25:15    E    #7860    downloader    Error trace:
2015-11-20 13:25:15    E    #7860    Thread    [Main thread]->
2015-11-20 13:25:15    E    #7860    SessMgr    [initializeScript]->
2015-11-20 13:25:15    E    #7860    creposi    [setNextRepositoryToUse]->
2015-11-20 13:25:15    E    #7860    creposi    [downloadFile,SiteStat.xml,C:\Windows\TEMP]->
2015-11-20 13:25:15    E    #7860    downloader     Downloading file from ftp://172.16.255.102:21/ftp/SiteStat.xml to C:\Windows\TEMP\SiteStat.xml failed.
2015-11-20 13:25:15    X    #7860    creposi    Can't download SiteStat.xml file
2015-11-20 13:25:15    I    #7860    creposi    Repository new ftp is not usable for the current update session.

Cause

When saving the FTP credentials in the database from the VSE user interface, UpdaterUI incorrectly saved the password.

Solution

This issue is resolved in McAfee Agent 5.0.4, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

Rate this document

Beta Translate with

Select a desired language below to translate this page.

Glossary of Technical Terms


 Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.