Loading...

Knowledge Center


SiteAdvisor Enterprise browser extensions must be enabled by the end user
Technical Articles ID:   KB87208
Last Modified:  12/5/2016
Rated:


Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5

Google Chrome
Microsoft Internet Explorer (IE)
Mozilla Firefox

Summary

SAE works with Microsoft Internet Explorer (IE), Google Chrome, and Mozilla Firefox as a browser extension or add-on. All of these browsers require you to manually activate the SAE extensions before you can use SAE.

Each browser has different behaviors and steps associated with activating the SAE extension after SAE is installed on the local system.

IMPORTANT: If enabled, the SAE hardening policy prevents end users from disabling SAE extensions only in IE. The hardening policy does not prevent end users from disabling SAE in Chrome or Firefox. For more information about SAE hardening policies, see the "Hardening policy for SiteAdvisor Enterprise" section of the SiteAdvisor Enterprise 3.5.0 Product Guide (PD23522).
  • In IE, a prompt displays at the bottom of the browser screen asking the end user to enable the SAE Browser Helper Object (BHO) and SAE toolbar. SAE will not function in IE if the SAE BHO and toolbar are not enabled.

    If an end user disables these SAE extensions in IE, the extensions cannot be re-enabled with ePolicy Orchestrator (ePO). The end user must re-enable them locally. IE allows for browser extensions to be force-enabled through Active Directory. For details, see https://technet.microsoft.com/en-us/library/cc985341.aspx. The CLSID for the SAE BHO is {B164E929-A1B6-4A06-B104-2CD0E90A88FF}, and the CLSID for the SAE toolbar is {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064}.

  • In Chrome, the menu icon is highlighted and a pop-up window opens with a message stating a new extension has been installed and is ready for use. SAE will not function in Chrome until the extension is enabled.
     
    If an end user deletes the SAE extension in Chrome, you cannot restore the SAE extension through ePO. An uninstall of SAE and reinstall will not add the SAE extension back in Chrome. To make the SAE extension available in Chrome again, you must either delete the Chrome user profile that deleted the SAE extension or re-install Chrome on the system.
     
    If an end user disables the SAE extension in Chrome, you cannot re-enable the extension through ePO. The end user must re-enable the SAE extension locally. Chrome allows for browser extensions to be force-enabled through Active Directory. For details, see https://support.google.com/chrome/a/answer/187202?hl=en. The APPID for SAE is cmendinpapjjojakimjlmkkkcmnojefg, and the location of the hosting of the extension is https://clients2.google.com/service/update2/crx.

  • In Firefox, the end user must click the Firefox menu and select Add-ons, and then select the SAE extension menu item and enable it.

    With SAE 3.5 Patch 4 Hotfix 1076106 or later, every 30 minutes, the SAE service checks the status on the SAE extension in Firefox and enables the extension if it has been disabled by the end user. A browser restart is required to enable the SAE browser extension in Firefox.

    Mozilla is investigating Active Directory integration in 2017. Currently you cannot manage Firefox through Active Directory to force-enable the extension and keep end users from disabling the extension.

Rate this document

Beta Translate with

Select a desired language below to translate this page.

Glossary of Technical Terms


 Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.