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Upgrading Web Gateway from version to any version of 7.6.0.x up to using the "sticky" command has been disabled
Technical Articles ID:   KB87242
Last Modified:  12/20/2018


McAfee Web Gateway upgrades from to 7.6.0.x,,, or

NOTE: Upgrades from Web Gateway and earlier to or earlier are not affected by this issue.


The Web Gateway appliance is in an unusable state after upgrading from Web Gateway to any version of 7.6.0.x up to using the "sticky" command.


There is an inconsistency in the system packages that are installed during this upgrade path.


Upgrades using the "sticky" command from Web Gateway to any version of 7.6.0.x up to have been re-routed in the server routines, and customers will now receive 7.6.2.

This issue is resolved in Web Gateway Web Gateway is a valid upgrade path from any Web Gateway 7.5.2.x version.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.


To resolve the issue for affected Web Gateway appliances that were upgraded before the server change was implemented, perform the following workaround:
  1. Connect to the command line of each Web Gateway appliance.
  2. Run the following five commands on each appliance in the order listed below:
    # rpm -e --nodeps --justdb libidn.i686 openssl-libs.i686 openssl-libs.x86_64
    # yum distro-sync
    # rm -f /usr/lib*/*1.0.2h
    # ldconfig
    # reboot

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