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Upgrading Web Gateway from version 7.5.2.8 to any version of 7.6.0.x up to 7.6.1.2 using the "sticky" command has been disabled
Technical Articles ID:   KB87242
Last Modified:  12/20/2018

Environment

McAfee Web Gateway upgrades from 7.5.2.8 to 7.6.0.x, 7.6.1.0, 7.6.1.1, or 7.6.1.2

NOTE: Upgrades from Web Gateway 7.5.2.7 and earlier to 7.6.1.2 or earlier are not affected by this issue.

Problem

The Web Gateway appliance is in an unusable state after upgrading from Web Gateway 7.5.2.8 to any version of 7.6.0.x up to 7.6.1.2 using the "sticky" command.

Cause

There is an inconsistency in the system packages that are installed during this upgrade path.

Solution

Upgrades using the "sticky" command from Web Gateway 7.5.2.8 to any version of 7.6.0.x up to 7.6.1.2 have been re-routed in the server routines, and customers will now receive 7.6.2.

This issue is resolved in Web Gateway 7.6.1.3. Web Gateway 7.6.1.3 is a valid upgrade path from any Web Gateway 7.5.2.x version.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Workaround

To resolve the issue for affected Web Gateway appliances that were upgraded before the server change was implemented, perform the following workaround:
  1. Connect to the command line of each Web Gateway appliance.
  2. Run the following five commands on each appliance in the order listed below:
     
    # rpm -e --nodeps --justdb libidn.i686 openssl-libs.i686 openssl-libs.x86_64
    # yum distro-sync
    # rm -f /usr/lib*/*1.0.2h
    # ldconfig
    # reboot

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