MER tool intermittently stops responding when run on a client

Technical Articles ID: KB87284
Last Modified: 12/22/2020

Environment

McAfee Data Loss Prevention (DLP) Endpoint - all supported versions

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

You run the WebMER client or MER tool on a system with DLP Endpoint installed. During the data gathering, the WebMER or MER tool intermittently stops responding or hangs.

Solution

Perform the following steps for Data Loss Prevention Endpoint:

Open the Windows Client Configuration Policy.
Click Content Tracking.
Add the following entries to Whitelisted Process:
- MER.exe
- mc64bitresolver.exe
- WebMERClient.exe
Click the App checkbox. Leave all other checkboxes and fields blank.

NOTE: If you are using Clipboard Protection or Printing Protection rules, you must also add the above-mentioned processes to their respective Whitelisted Process list. To add the processes to the Whitelisted Process list, perform the following steps:

For Clipboard Protection:

Open the Windows Client Configuration Policy.
Click Clipboard Protection.
Add the following entries to Whitelisted Process:
- MER.exe
- mc64bitresolver.exe
- WebMERClient.exe

For Printing Protection:

Open the Windows Client Configuration Policy.
Click Printing Protection.
Add the following entries to Whitelisted Process:
- MER.exe
- mc64bitresolver.exe
- WebMERClient.exe

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.5.x
Data Loss Prevention Endpoint 11.4.x (EOL)
Data Loss Prevention Endpoint 11.3.x (EOL)
Diagnostic Data Collection
Known Issue/Product Defect
MER

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Knowledge Center

MER tool intermittently stops responding when run on a client

Environment

Problem

Solution

Affected Products

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Glossary of Technical Terms

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Knowledge Center

MER tool intermittently stops responding when run on a client

Environment

Problem

Solution

Affected Products

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Glossary of Technical Terms

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