McAfee WebMER Client or MER tool intermittently stops responding when you run them on a client with Data Loss Prevention Endpoint installed

Technical Articles ID: KB87284
Last Modified: 5/24/2019

Environment

McAfee Data Loss Prevention (DLP) Endpoint 11.x, 10.x

Problem

When you run the WebMER client or MER tool on a system with DLP Endpoint installed, during data gathering the WebMER or MER tool intermittently stops responding, or hangs.

Solution

Data Loss Prevention Endpoint 10.x and later

Open the Windows Client Configuration Policy.
Click Content Tracking.
Add the following entries to Whitelisted Process:
- MER.exe
- mc64bitresolver.exe
- WebMERClient.exe
Click the App checkbox. Leave all other checkboxes and fields blank.

NOTE: If you are using Clipboard Protection or Printing Protection rules, you must also add the above-mentioned processes to their respective Whitelisted Process list. To add the processes to the Whitelisted Process list, perform the following steps:

For Clipboard Protection:

Open the Windows Client Configuration Policy.
Click Clipboard Protection.
Add the following entries to Whitelisted Process:
- MER.exe
- mc64bitresolver.exe
- WebMERClient.exe

For Printing Protection:

Open the Windows Client Configuration Policy.
Click Printing Protection.
Add the following entries to Whitelisted Process:
- MER.exe
- mc64bitresolver.exe
- WebMERClient.exe

Affected Products

Data Loss Prevention Endpoint 10.0
Diagnostic Data Collection

Languages:

This article is available in the following languages:

English United States
Japanese

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Featured Solutions

Explore Our Portfolio

Security Outcomes

Industries

Products

Featured Solutions

Explore Our Portfolio

MVISION Products

Services & Training

Threat Research

Our Researchers

Threat Landscape Dashboard

Tools

Contact Us

Resources

Downloads

Product Help

Connect with Us

Explore

Our Company

Our Efforts

Other Resources

Careers

Partnerships

Knowledge Center

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title