1. Download the LDT-getlogs ISO from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.
2. Download and install Rufus at https://rufus.akeo.ie/.
3. Plug your USB drive into your client.
4. Open Rufus and in Device, select your USB drive.
5. Configure your USB drive with the following settings:
   • Partition Scheme and target system type:
     MBR partition scheme for BIOS or UEFI computers.
      
   • File system:
     FAT32 (Default)
      
   • Cluster Size:
     4096 byte (Default)
      
   • New Volume label:
     LDT-getlogs ISO
      
   • For Format options:
     • Quick Format: Enable.
     • Create a bootable disk using: Enable and select ISO Image from the drop-down list.
     • Create extended label and icon files: Enable
        
6. Click Browse next to the drop-down list and point to the LDT-getlogs ISO file that you downloaded earlier.
7. Click Start and image the USB drive.
   You can now use the imaged drive to boot the appliance to the LDT-getlogs tools.

1. Plug the imaged USB drive into the USB slot in the back of the appliance.
2. Turn on the appliance.
   
   NOTE: If the appliance is already turned on, type reboot from the command line and press Enter.
    
3. At the BIOS menu, press F6 for the Boot Menu.
4. Select the imaged USB drive and boot from the drive.
5. After the LDT tool finishes booting, you see the following options:
   
   L) Capture System and Disk Logs
   U) Unmount the USB drive (USB currently mounted on /mnt)
   R) Reboot
   P) Power-Off
   H) Help
   S) Shell
    
6. Press L to collect the logs.
   
   NOTE: These logs are written back to the USB drive in the format documented on the appliance screen.
   Record the name of the file that the tool creates, which contains the logs from the screen.
    
7. Press U to unmount the USB drive. 
8. Press R to reboot the appliance. 

If you are unable to download and use Rufus, view the attached document for steps to configure and create a USB drive with the LDT-getlogs ISO.

IMPORTANT: This process requires access to a Linux command line and administrator rights with the ability to mount the USB drive. 
When you have the USB drive, follow steps in Solution 1 to perform the log capture.