Offload Scan Server assignment fails for a MOVE Multi-Platform client with an IP assignment rule
Technical Articles ID:
KB87391
Last Modified: 10/22/2021
Last Modified: 10/22/2021
Offload Scan Server assignment fails for a MOVE Multi-Platform client with an IP assignment rule
Technical Articles ID:
KB87391
Last Modified: 10/22/2021 Environment
McAfee Management for Optimized Virtual Environments (MOVE) McAfee MOVE AntiVirus (AV) Multi-Platform 4.x McAfee MOVE AV Multi-Platform Offload Scan Server (OSS) McAfee MOVE AV Multi-Platform Security Virtual Manager (SVM) 4.x ProblemWhen you run the command
Mvagent.log (client) records the following:
Message = protocolVersion=1&cmdData={"supportedOssProductVersion":"3.6.1-195","productVersion":"3.6.1-195", "agentGuid":"{xxxxxx-xxxx-xxxx-xxxx-xxxxxxxx}","osType":"Microsoft Datacenter Edition (build 9200), 64-bit, 8 processor(s)", "hostName":"<Client hostname>","networkAddresses":[{"ip":"xxx.xxx.xxx.xxx","mask":"xxx.xxx.xxx.x"}], "prevOssIp":"xxx.xxx.xxx.xxx","ossCurrentState": "INACTIVE","lookupReason":"OSS_REJECT"} U.13296.9732 ERROR: svc_curl.c : 202: Got 500 HTTP response from broker try again after 5 sec. But, the OSS is successfully able to register itself with the SVA Manager: [/usr/lib/jvm/java-7-openjdk-amd64/jre/bin/java -cp /opt/McAfee/movesvamanager/move-svamanager.jar com.mcafee.move.broker.jmx.JmxClient ossdetails] Details of registered offload scan servers: ----------------------------------------------------- ----------------------------------------------------- [productVersion=3.6.1-317, agentGuid={xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx}, osType=Microsoft Datacenter Edition (build 9200), 64-bit, 4 processor(s), hostName=<OSS hostname>, networkAddresses=[ConnectionVo [ip=xxx.xxx.xxx.xxx, mask=xxx.xxx.xxx.x]], port=9053, lastDisconnectReason=UNKNOWN, maxNumberOfClients=250, ConnectingIp=<Client IP>], load=OssLoad:(Updated periodically) [numberOfClients=251, cpuUsage=-1, ramUsage=-1, maxNumberOfClients=250], FastHeartBeatTime=YYYY-MM-DD hh:mm:ss,SSS] ----------------------------------------------------- The
Cause
The
SolutionMake sure that the SVM is present and is in a running state. Then enable the option Assign SVM if no rule is defined for the above client under Tag Assignment Rules.
For more information, see the MOVE Multi-Platform Product Guide. For product documents, go to the Product Documentation portal.
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