A system reboot restores operations. A reboot is not advisable as a troubleshooting step, because the data needed to investigate the root cause can be lost, unless the issue can be reproduced again later. A reboot might still be needed to configure the system to allow for more in-depth data collection. (This problem requires a full system dump to identify.)

If VSE 8.8 Patch 8 can't be immediately applied, a workaround exists. The workaround configures the kernel driver to not wait indefinitely for McShield to fulfill a scan request. But, using this workaround results in files going unscanned.

It is a temporary workaround. Contact Technical Support if you need help with the workaround.

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