Unable to perform a File and Removable Media Protection recovery

Technical Articles ID: KB87514
Last Modified: 12/23/2021

Environment

McAfee File and Removable Media Protection (FRP) 5.x

For details of FRP supported environments, see KB81149.

Problem

You are unable to perform removable media recovery on a system with an FRP 5.x client.

The failing USB device was first initialized on a client with FRP 4.3.x installed.

System Change

The following sequence of events has taken place:

FRP 4.3.x has been upgraded to FRP 5.x in ePolicy Orchestrator.
The USB media has been initialized on a client system that has FRP 4.3.x installed.

Cause

USB removable media initialized on an FRP 4.3.x client uses a recovery password which is no longer available in FRP 5.x policies.

NOTES:

FRP 5.x uses a new removable media recovery method that uses a challenge code.
FRP 5.x USB removable media does not load the Recover Authentication screen.

Solution

This behavior is expected. Use the appropriate version of FRP to recover the managed USB device.

Workaround

To have an FRP 4.3.1 initialized device recoverable on an FRP 5.x client, take the following action:

Recover USB media initialized on a client system with FRP 4.3.x installed.
Back up data stored on the USB media.
Format USB Media and reinitialize on a client system upgraded to FRP 5.x.

Affected Products

Backup and Restore
File and Removable Media Protection 5.4.x
File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Upgrade/Migrate

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English United States
Spanish Spain
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Italian
Portuguese Brasileiro

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Knowledge Center

Unable to perform a File and Removable Media Protection recovery

Environment

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Unable to perform a File and Removable Media Protection recovery

Environment

Problem

System Change

Cause

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title