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System restore fails with an 'access denied' message, if Endpoint Security, McAfee Agent, or VirusScan Enterprise, is installed
Technical Articles ID:   KB87532
Last Modified:  11/13/2017
Rated:


Environment

McAfee Agent (MA) 5.0.4
McAfee Endpoint Security (ENS) Firewall 10.5.0, 10.2.0, 10.1.x
McAfee ENS Threat Prevention 10.5.0, 10.2.0, 10.1.x
McAfee ENS Web Control 10.5.0, 10.2.0, 10.1.x
McAfee VirusScan Enterprise (VSE) 8.8.0 Patch 8
McAfee Syscore 15.5

Microsoft Windows System Restore

Problem

A Windows system restore fails, with the following access denied message, if ENS, MA, or VSE is installed:
 
System restore could not access a file during system restore (0x80070005)

Solution

This issue is resolved in ENS 10.2.1, ENS 10.5.1, and VSE 8.8.0 Patch 9.

{GENPA.EN_US}

Solution

{VSE88P9.EN_US}

To review other known and resolved VSE issues, see KB70393.

{VSE88PATCHES.EN_US}

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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