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System restore fails with an 'access denied' message, if Endpoint Security, McAfee Agent, or VirusScan Enterprise, is installed
Technical Articles ID:   KB87532
Last Modified:  11/13/2017
Rated:


Environment

McAfee Agent (MA) 5.0.4
McAfee Endpoint Security (ENS) Firewall 10.5.0, 10.2.0, 10.1.x
McAfee ENS Threat Prevention 10.5.0, 10.2.0, 10.1.x
McAfee ENS Web Control 10.5.0, 10.2.0, 10.1.x
McAfee VirusScan Enterprise (VSE) 8.8.0 Patch 8
McAfee Syscore 15.5

Microsoft Windows System Restore

Problem

A Windows system restore fails, with the following access denied message, if ENS, MA, or VSE is installed:
 
System restore could not access a file during system restore (0x80070005)

Solution

This issue is resolved in ENS 10.2.1, ENS 10.5.1, and VSE 8.8.0 Patch 9.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Solution

This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.


To review other known and resolved VSE issues, see KB70393.

VSE 8.8 Update 11 is the latest update available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Update 11 supports all supported Windows operating systems.

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