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Upgrading VirusScan Enterprise 8.8 to Patch 8 might fail if Host Intrusion Prevention 8.0 Patch 8 is already installed
Technical Articles ID:   KB87551
Last Modified:  2/27/2017

Environment

McAfee Host Intrusion Prevention (Host IPS) 8.0 Patch 8
McAfee VirusScan Enterprise (VSE) 8.8 Patch 8

For details of VSE 8.x supported environments, see KB51111.

Problem

An upgrade to VSE 8.8 Patch 8 might fail if Host IPS 8.0 Patch 8 is already installed.

The VSE installation log (VSEInst_ddmmyy_hhmmss.log) records the following errors:
>> Installing SysCore: "C:\Program Files (x86)\McAfee\VirusScan Enterprise\VSCore\x64\mfehidin.exe" -i VSE88P8 -q -mfetrust_killbit -l "C:\Windows\TEMP\McAfeeLogs\vse8.8.0.core_install_072116_025813.log" -etl "C:\Windows\TEMP\McAfeeLogs\vse8.8.0.core_install_072116_025813.etl" -x vse.xml OAS ELAM AAC DiskFilter firecore_driver EmailScan ScriptScan
!> Initial value of Load_AppInitDLL is: 0
!> Error - SysCore install failed: 255
<= leave custom action  Install_SysCore_Patch()
CustomAction Install_SysCore_Patch returned actual error code 1603*

* NOTE: This may not be completely accurate if translation happened inside a sandbox.

The VSCore installation log (vse8.8.0.core_install_mmddyy_hhmmss.log) records the following errors:
[00:00:00:000] - WARNING: Some operations were deferred until the next reboot.
[00:00:00:000] - Returning 4294967295

NOTE: Returning 4294967295 indicates an error has occurred.

Solution

{VSE88P9.EN_US}

Workaround

Upgrade VSE 8.8 to Patch 8 before you install or upgrade to Host IPS 8.0 Patch 8.

Workaround

If Host IPS 8.0 Patch 8 is already installed, restart the system before you install or upgrade to VSE 8.8 Patch 8.

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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