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McAfee Agent does not load the VirusScan Enterprise 8.8 ePolicy Orchestrator plug-in
Technical Articles ID:   KB87552
Last Modified:  11/21/2016
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Environment

McAfee Agent 5.x
McAfee ePolicy Orchestrator (ePO) 5.x
McAfee VirusScan Enterprise (VSE) 8.8

Problem

McAfee Agent does not load the VSE 8.8 ePO plug-in. This plug-in controls policy enforcement and reporting for VSE on the endpoint.

If you open regedit.exe on the affected node, and navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\(Wow6432Node\)Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800 key, you can see the Plugin Flag REG_DWORD is set to 8.

The default value is 0, which allows the VSE plug-in for McAfee Agent to be loaded.

Cause

This issue occurs when an incomplete installation operation for VSE leaves an incorrect Plugin Flag registry value. The installation operation that failed should have returned the value to 0 at its conclusion.

NOTE: The (Wow6432Node\) registry path should be present only on x64 nodes.

Solution

{VSE88P9.EN_US}

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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