When using cloud DNS services or centralized DNS infrastructure to enforce the correct geo-location, special purpose prefixes can be used for the country or region selection. The prefixes are hierarchically organized with continents on the top level, then regions followed by countries. It is advisable to choose a prefix with widest geographical area coverage because the prefix restricts dynamic load distribution and failover.
IMPORTANT: Use prefixes only when absolutely necessary. Use of a prefix overrules the dynamic routing logic of GRM. When prefixes are used to enforce the selection of a specific geo-location, users might experience overall performance issues when traveling. An increase in network latency, dynamic failover, and load-balancing issues can occur.
Use a prefix for proxy settings to specify the preference for a PoP from a certain country or region.
- Country-specific prefix: If the host name for a proxy includes a prefix for an individual country, the closest/best PoP within the country is selected.
- Region-specific prefix: If the host name for a proxy includes a prefix for a larger region, the closest/best PoP within that region is selected.
Syntax:
prefix.c<customer-ID>.saasprotection.com
An example with a region-specific prefix for the European Union is eu.c12345678.saasprotection.com.
CAUTION: Using an IP address instead of a host name for proxy settings is not supported.
In the unlikely case that no PoP is available within the country or region specified in the proxy host name, the preconfigured fallback is to use the closest PoP regardless of the country or region.
Use the following predefined set of prefixes (subdomains) to use the nearest PoP from the selected country or region for the endpoint.
| Continents/Regions |
Prefix |
| Africa |
africa |
| Asia |
asia |
| Europe |
eu |
| North America |
na |
| Pacific island countries |
pacific |
| Latin America |
ltam |
| Asia Pacific |
apac |
| NORTH AMERICA |
Prefix |
| Canada |
ca |
| North America East Coast |
na-east |
| North America West Coast |
na-west |
| USA East |
us-east |
| USA West |
us-west |
| LATIN AMERICA |
Prefix |
| Argentina |
ar |
| Bolivia |
bo |
| Brazil |
br |
| Chile |
cl |
| Colombia |
co |
| Mexico |
mx |
| Paraguay |
py |
| Peru |
pe |
| Uruguay |
uy |
| Venezuela |
ve |
| EUROPE |
Prefix |
| Austria |
at |
| Belgium |
be |
| Czech Republic |
cz |
| Denmark |
dk |
| Finland |
fi |
| France |
fr |
| Germany |
de |
| Hungary |
hu |
| Ireland |
ie |
| Italy |
it |
| Netherlands |
nl |
| Norway |
no |
| Poland |
pl |
| Portugal |
pt |
| Romania |
ro |
| Serbia |
rs |
| Slovakia |
sk |
| Spain |
es |
| Sweden |
se |
| Switzerland |
ch |
| United Kingdom |
uk |
| ASIA/PACIFIC |
Prefix |
| Asia |
asia |
| Pacific island countries |
pacific |
| Middle East / Israel |
il |
| Australia |
au |
| Australia East |
au-east |
| Australia West |
au-west |
| Hong Kong |
hk |
| India |
in |
| India North |
in-north |
| India West |
in-west |
| Japan |
jp |
| Korea |
kr |
| New Zealand |
nz |
| Philippines |
ph |
| Singapore |
sg |
| AFRICA |
Prefix |
| South Africa |
za |
NOTE: The dashboard at
http://trust.mcafee.com provides key status information for the Web Gateway Cloud Service, including data center status, recent incidents, and scheduled maintenance.
