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Endpoint Security Web Control search annotation ratings are not displayed in the search engine results
Technical Articles ID:   KB87640
Last Modified:  6/4/2019
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Environment

McAfee Endpoint Security Web Control 10.x

Problem

Endpoint Security Web Control search annotation ratings do not appear in the search engine results.

Cause

When search engines make changes to their search results pages, scripts that Web Control uses to display search annotations in the modified search engine page might require an update.

Solution

If a supported search engine is not displaying annotations for search results, contact Technical Support and include this article number in your Service Request.

When corrections are made to the Web Control scripts, the Web Control client automatically downloads them from sadownload.mcafee.com.

NOTE: If a user is behind a proxy server, the updated scripts required for search result annotations do not download. Proxy users must install a new Web Control hotfix or update to get the latest scripts.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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