Installation of any product that includes SysCore 15.5 breaks the trust in Host Intrusion Prevention 8.0 Patches 5 - 7

Technical Articles ID: KB87658
Last Modified: 4/6/2017

Environment

McAfee Host Intrusion Prevention (Host IPS) 8.0 Patches 5 - 7

Problem

When you install any McAfee product that includes SysCore 15.5, it breaks the trust in Host IPS 8.0 Patches 5 - 7

Symptoms for this trust issue include the following:

Client Control (clientcontrol.exe) fails to authenticate with the Host IPS 8.0 password.
ePolicy Orchestrator (ePO) reports the Host IPS 8.0 client is not working, when it actually is working.
Host IPS 8.0 local event log cannot be cleared using the Host IPS 8.0 Console.
Host IPS 8.0 time-based password does not function.

System Change

Installed one of the following products that include SysCore 15.5:

McAfee Agent 5.0.4
Endpoint Security 10.2
VirusScan Enterprise 8.8 Patch 8

Solution

This issue does not exist in Host IPS 8.0 Patch 8.

Host IPS 8.0 users with Patches 5 - 7 should install Host IPS 8.0 hotfix 1153407 or upgrade to Host IPS 8.0 Patch 8.

IMPORTANT: Hotfix 1153407 is a mandatory release for systems using Host IPS 8.0 Patch 5, Patch 6, and Patch 7.

Host IPS 8.0 users with RTW - Patch 4, are not affected by this issue; however, McAfee recommends that customers using Host IPS 8.0 RTW - Patch 4, upgrade to Host IPS 8.0 Patch 8.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

Affected Products

Host Intrusion Prevention 8.0
Known Issue/Product Defect

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Installation of any product that includes SysCore 15.5 breaks the trust in Host Intrusion Prevention 8.0 Patches 5 - 7

Environment

Problem

System Change

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

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Installation of any product that includes SysCore 15.5 breaks the trust in Host Intrusion Prevention 8.0 Patches 5 - 7

Environment

Problem

System Change

Solution

Affected Products

Languages:

Glossary of Technical Terms

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Title

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