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Installation of any product that includes SysCore 15.5 breaks the trust in Host Intrusion Prevention 8.0 Patches 5 - 7
Technical Articles ID:   KB87658
Last Modified:  4/6/2017
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Environment

McAfee Host Intrusion Prevention (Host IPS) 8.0 Patches 5 - 7

Problem

When you install any McAfee product that includes SysCore 15.5, it breaks the trust in Host IPS 8.0 Patches 5 - 7
 
 Symptoms for this trust issue include the following:
  • Client Control (clientcontrol.exe) fails to authenticate with the Host IPS 8.0 password.
  • ePolicy Orchestrator (ePO) reports the Host IPS 8.0 client is not working, when it actually is working.
  • Host IPS 8.0 local event log cannot be cleared using the Host IPS 8.0 Console.
  • Host IPS 8.0 time-based password does not function.

System Change

Installed one of the following products that include SysCore 15.5:
  • McAfee Agent 5.0.4
  • Endpoint Security 10.2
  • VirusScan Enterprise 8.8 Patch 8

Solution

This issue does not exist in Host IPS 8.0 Patch 8.

Host IPS 8.0 users with Patches 5 - 7 should install Host IPS 8.0 hotfix 1153407 or upgrade to Host IPS 8.0 Patch 8.

IMPORTANT: Hotfix 1153407 is a mandatory release for systems using Host IPS 8.0 Patch 5, Patch 6, and Patch 7.

Host IPS 8.0 users with RTW - Patch 4, are not affected by this issue; however, McAfee recommends that customers using Host IPS 8.0 RTW - Patch 4, upgrade to Host IPS 8.0 Patch 8.

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Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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