Installation of any product that includes SysCore 15.5 breaks the trust in Host Intrusion Prevention 8.0 Patches 5–7

Technical Articles ID: KB87658
Last Modified: 9/9/2020

Environment

McAfee Host Intrusion Prevention (Host IPS) 8.0 Patches 5–7

Problem

When you install any McAfee product that includes SysCore 15.5, it breaks the trust in Host IPS 8.0 Patches 5–7

Symptoms for this trust issue include the following:

Client Control (clientcontrol.exe) fails to authenticate with the Host IPS 8.0 password.
ePolicy Orchestrator (ePO) reports the Host IPS 8.0 client is not working, when it actually is working.
Host IPS 8.0 local event log can't be cleared using the Host IPS 8.0 Console.
Host IPS 8.0 time-based password does not function.

System Change

Installed VirusScan Enterprise 8.8 Patch 8 with SysCore 15.5.

Solution

This issue does not exist in Host IPS 8.0 Patch 8.

Host IPS 8.0 users with Patches 5–7 must install Host IPS 8.0 hotfix 1153407 or upgrade to Host IPS 8.0 Patch 8.

IMPORTANT: Hotfix 1153407 is a mandatory release for systems using Host IPS 8.0 Patch 5, Patch 6, and Patch 7.

This issue does not affect Host IPS 8.0 users with General Availability (GA) Patch 4. But, McAfee recommends that customers who use Host IPS 8.0 GA Patch 4 upgrade to Host IPS 8.0 Patch 8.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

Affected Products

Host Intrusion Prevention 8.0
Known Issue/Product Defect

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Knowledge Center

Installation of any product that includes SysCore 15.5 breaks the trust in Host Intrusion Prevention 8.0 Patches 5–7

Environment

Problem

System Change

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Installation of any product that includes SysCore 15.5 breaks the trust in Host Intrusion Prevention 8.0 Patches 5–7

Environment

Problem

System Change

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

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