Error 2738. Couldn’t access VBScript run time for custom action (installing ShoreTel Communicator fails when Endpoint Security is installed)

Technical Articles ID: KB87741
Last Modified: 1/14/2022

Environment

Endpoint Security (ENS) 10.x
ShoreTel Communicator

Problem

After ENS is installed, the third-party software ShoreTel Communicator fails to install with the following error:

Error 2738. Could not access VBScript run time for custom action.

Solution

Change the following registry key values for ScriptScan to the Windows default values. This change allows the ShoreTel Communicator installation to succeed.

CAUTION: This article contains information about opening or modifying the registry.

The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see the Microsoft Windows registry information for advanced users article.
Do not run a REG file that is not confirmed to be a genuine registry import file.

Press Windows+R, type regedit, and click OK.
Change the following registry key values for ScriptScan to the Windows default values:
- Access the registry: HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
  Change the value of the key (Default) from McAfee ScriptScan to VB Script Language.
- Access the registry: HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
  Change the value of the key (Default) from C:\Program Files\Common Files\McAfee\SystemCore\Scriptxxxxxxxxx.dll to C:\Windows\system32\vbscript.dll.
- Access the registry: HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}
  Change the value of the key (Default) from McAfee ScriptScan to VB Script Language.
- Access the registry: HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{B54F3741-5B07-11cf-A4B0-00AA004A55E8}\InprocServer32
  Change the value of the key (Default) from C:\Program Files\Common Files\McAfee\SystemCore\Scriptxxxxxxxxx.dll to C:\Windows\SysWOW64\vbscript.dll.

Affected Products

Endpoint Security Firewall 10.7.x
Endpoint Security Firewall 10.6.x
Endpoint Security Threat Prevention 10.7.x
Endpoint Security Threat Prevention 10.6.x
Endpoint Security Web Control 10.7.x
Endpoint Security Web Control 10.6.x
Install/Uninstall

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Knowledge Center

Error 2738. Couldn’t access VBScript run time for custom action (installing ShoreTel Communicator fails when Endpoint Security is installed)

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Error 2738. Couldn’t access VBScript run time for custom action (installing ShoreTel Communicator fails when Endpoint Security is installed)

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

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