Threat Intelligence Exchange Server dashboards or queries fail to load

Technical Articles ID: KB87869
Last Modified: 8/3/2021

Environment

McAfee Threat Intelligence Exchange (TIE) Server - all supported versions
McAfee ePolicy Orchestrator (ePO) 5.x

For details of TIE Server supported environments, see KB83368.

Problem

TIE dashboards and queries fail to load.

The registered server for the TIE database might also show errors testing the connection.

System Change

You upgraded TIE.

Cause

To simplify the deployment of the TIE Server, the custom account names associated with the Postgres SQL DB connection that were used by ePO were removed. Customers who previously changed their read-only account to a custom account might see the dashboard issues described in this article.

Solution

Use the following steps to resolve this issue:

Open the ePO console.
Select Menu, Configuration, and Registered Servers.
Click Edit on the existing registered server for TIE.
On the details page:
1. Ensure that the Database Vendor field is configured as TieServerPostgres.
2. Ensure that the Hostname or IP address field is configured with the IP address of the TIE Server.
3. Leave the Database server instance and Database server port fields blank.
4. For the Database Name, ensure that tie is used. This field is case sensitive.
5. In the User name field, use readonly as the account name. This field is case sensitive
6. Use Test Connection to ensure connectivity.
7. Save your changes.

Affected Products

ePolicy Orchestrator 5.9 (EOL)
ePolicy Orchestrator 5.10.x
Threat Intelligence Exchange Server 3.x
Threat Intelligence Exchange Server 2.3.x
Threat Intelligence Exchange Server 2.2.x

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Knowledge Center

Threat Intelligence Exchange Server dashboards or queries fail to load

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Threat Intelligence Exchange Server dashboards or queries fail to load

Environment

Problem

System Change

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

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Title

Title