The MER tool collects the following data from your computer so that Technical Support can analyze and resolve issues:
- System information
- Hardware information
- System log messages
- Network information
- McAfee software information
To download and run the MER tool for MAR:
- Download and extract the MER tool attached to this article (MARLogCollector.sh).
- Connect and log on to the MAR server through WinSCP.
NOTE: Enter your configured MAR user name and password when prompted.
- Use WinSCP to copy MARLogCollector.sh to /tmp on the MAR server.
- Use PuTTY to connect and log on to the MAR server.
NOTE: Enter your configured MAR user name and password when prompted.
- Navigate to /tmp.
- Change to the super user account:
- Type su and press Enter.
- Type the su (root) password and press Enter.
- Make the MARLogCollector tool executable:
Type chmod +x MARLogCollector.sh and press Enter.
- Execute the tool:
Type ./MARLogCollector.sh and press Enter.
- Allow the MER tool to run and create an output file in the /tmp folder.
- Use WinSCP to retrieve the file from the MAR server.
- Submit the output file to Technical Support.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
