The installation wizard hangs on the 'Waiting for TIE' handshake step (while installing a new Threat Intelligence Exchange Server)

Technical Articles ID: KB87966
Last Modified: 8/3/2021

Environment

McAfee Threat Intelligence Exchange (TIE) Server - all supported versions

For details of TIE Server supported environments, see KB83368.

Problem

During a new TIE Server install, the installation wizard hangs on the Waiting for TIE handshake step.

Cause

During setup, a Certificate Signing Request (CSR) is issued to the ePO server to have certificates created and signed for the newly built TIE Server. Missing extensions in ePO can cause this CSR to go unanswered, which causes the setup wizard to wait for it to complete.

Solution

Check in the McAfee DXL Client Management and McAfee TIE Server Extension extensions with one of the following methods:

Use the ePO Software Manager.
Download the extensions from the Product Download site and use the Extensions section.

Required extensions:

McAfee DXL Client Management
McAfee TIE Server Extension

NOTE: Use the hints on the console to troubleshoot this issue.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Install/Uninstall
Threat Intelligence Exchange Server 3.x
Threat Intelligence Exchange Server 2.3.x
Threat Intelligence Exchange Server 2.2.x

Languages:

This article is available in the following languages:

English United States
Spanish Spain
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Italian
Portuguese Brasileiro

Knowledge Center

The installation wizard hangs on the 'Waiting for TIE' handshake step (while installing a new Threat Intelligence Exchange Server)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

The installation wizard hangs on the 'Waiting for TIE' handshake step (while installing a new Threat Intelligence Exchange Server)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title