User is repeatedly prompted to authenticate after entering the correct File and Removable Media Protection authentication parameters

Technical Articles ID: KB87985
Last Modified: 6/3/2020

Environment

McAfee File and Removable Media Protection (FRP) 5.0.2, 5.0.1, 5.0,0

Problem

You see the following sequence of events when a user tries to access an FRP-encrypted USB media, or load FRP encryption keys:

A user is prompted to authenticate
User enters the correct user authentication credential
The FRP authentication prompt is immediately presented again to the user

NOTES:

The user can successfully perform FRP logons on other systems.
Other users can successfully perform FRP logons on the problem system but do not receive the repetitive prompt.

Cause

The C:\ProgramData\McAfee\FRP\FrpClientDb.db file has become corrupt.

Solution

This issue was initially resolved in FRP 5.0.2 Repost build 5.0.2.167, but this package has been removed from the Product Downloads site.

In the ePO Software Manager, only the latest version is available, which is FRP 5.2.0. Customers are advised to upgrade to the latest available version of FRP.

To determine what the latest release is, see KB81149.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Related Information

NOTE: This issue was previously resolved with FRP 5.0.2 Hotfix 1164500 (build 5.0.2.160). The hotfix was only Released to Support (RTS), and is no longer available.

Affected Products

File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect

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Knowledge Center

User is repeatedly prompted to authenticate after entering the correct File and Removable Media Protection authentication parameters

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

User is repeatedly prompted to authenticate after entering the correct File and Removable Media Protection authentication parameters

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Choose your region

Title

Title