The recovery method within the FRP policy is designed for password recovery only on encrypted removable media devices. The company does not provide recovery services or procedures when encrypted removable media devices experience a hardware failure or data corruption. 

As a best practice, removable storage devices must be used only for data transfer and temporary storage. It is not for permanent data retention of critical files. A secure backup solution must be in place for all data stored on systems without redundant data protection. The backup provides permanent data retention for critical files.

If data corruption on the encrypted removable media device is reoccurring and reproducible, contact Technical Support for troubleshooting advice.

• If you are a registered user, type your User ID and Password, and then click Log In.
• If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.