Knowledge Center

Windows could not finish configuring the system (Sysprep fails when VirusScan Enterprise Patch 7/8 is included in a Windows installation image)
Technical Articles ID:   KB88020
Last Modified:  7/28/2017


McAfee VirusScan Enterprise (VSE) 8.8 Patch 8 and  7



Recent updates to this article:

To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged on to subscribe.
Date Update
July, 28 2017 Solution updated to reflect resolved in VSE 8.8 Patch 9 and later.


When creating a Microsoft Windows installation image with VSE 8.8 Patch 7 or Patch 8 installed into the image, if you run sysprep.exe /generalize /oobe against the image, the computer fails to boot properly with the following message:
Windows could not finish configuring the system. To attempt to resume configuration, restart the computer.
Restarting the computer will result in the same message.


This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

VSE 8.8 Patch 11 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Patch 11 supports all supported Windows operating systems.


Install VSE after the computer has been deployed and brought online.

Rate this document


This article is available in the following languages:

English United States

Glossary of Technical Terms

 Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.