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Windows could not finish configuring the system (Sysprep fails when VirusScan Enterprise Patch 7/8 is included in a Windows installation image)
Technical Articles ID:   KB88020
Last Modified:  7/28/2017
Rated:


Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 8 and  7

 

Summary

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Date Update
July, 28 2017 Solution updated to reflect resolved in VSE 8.8 Patch 9 and later.

Problem

When creating a Microsoft Windows installation image with VSE 8.8 Patch 7 or Patch 8 installed into the image, if you run sysprep.exe /generalize /oobe against the image, the computer fails to boot properly with the following message:
 
Windows could not finish configuring the system. To attempt to resume configuration, restart the computer.
 
Restarting the computer will result in the same message.

Solution

This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.


VSE 8.8 Patch 11 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Patch 11 supports all supported Windows operating systems.

Workaround

Install VSE after the computer has been deployed and brought online.

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