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Windows could not finish configuring the system (Sysprep fails when VirusScan Enterprise Patch 7/8 is included in a Windows installation image)
Technical Articles ID:   KB88020
Last Modified:  7/28/2017
Rated:


Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 8 and  7

 

Summary

Recent updates to this article:

{GENSUB.EN_US}
Date Update
July, 28 2017 Solution updated to reflect resolved in VSE 8.8 Patch 9 and later.

Problem

When creating a Microsoft Windows installation image with VSE 8.8 Patch 7 or Patch 8 installed into the image, if you run sysprep.exe /generalize /oobe against the image, the computer fails to boot properly with the following message:
 
Windows could not finish configuring the system. To attempt to resume configuration, restart the computer.
 
Restarting the computer will result in the same message.

Solution

{VSE88P9.EN_US}

{VSE88PATCHES.EN_US}

Workaround

Install VSE after the computer has been deployed and brought online.

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