Windows could not finish configuring the system (Sysprep fails when VirusScan Enterprise Patch 7/8 is included in a Windows installation image)

Technical Articles ID: KB88020
Last Modified: 1/29/2020

Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 8 and 7

Summary

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Date	Update
January 29, 2020	Minor formatting changes.
July 28, 2017	Solution updated to reflect resolved in VSE 8.8 Patch 9 and later.

Problem

When you create a Microsoft Windows installation image with VSE 8.8 Patch 7 or Patch 8 installed into the image, if you run sysprep.exe /generalize /oobe against the image, the computer fails to boot properly. You see the following message:

Windows could not finish configuring the system. To attempt to resume configuration, restart the computer.

If you restart the computer, the result is the same message.

Solution

This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

VSE 8.8 Patch 16 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Patch 16 supports all supported Windows operating systems.

Workaround

Install VSE after the computer has been deployed and brought online.

Affected Products

Install/Uninstall
Known Issue/Product Defect
VirusScan Enterprise 8.8

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Windows could not finish configuring the system (Sysprep fails when VirusScan Enterprise Patch 7/8 is included in a Windows installation image)

Environment

Summary

Problem

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Windows could not finish configuring the system (Sysprep fails when VirusScan Enterprise Patch 7/8 is included in a Windows installation image)

Environment

Summary

Problem

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

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Title

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