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How to collect the Minimum Escalation Requirements file for Endpoint Security for Linux Threat Prevention
Technical Articles ID:   KB88197
Last Modified:  2/25/2019


McAfee Endpoint Security for Linux Threat Prevention 10.x


The Minimum Escalation Requirements (MER) tool collects data from the Linux system so that Technical Support can analyze and resolve a problem.

To collect the MER file from a command-line session, run the following command:
# /opt/isec/ens/threatprevention/bin/ISecTPMerTool.sh
NOTE: Characters are case sensitive.

This command creates a file named isectp-mer_<date>.tar.gz in your present working directory.

Send the MER file to Technical Support for further analysis.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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