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How to collect the Minimum Escalation Requirements file for Endpoint Security for Linux Threat Prevention
Technical Articles ID:   KB88197
Last Modified:  2/25/2019

Environment

McAfee Endpoint Security for Linux Threat Prevention 10.x

Summary

The Minimum Escalation Requirements (MER) tool collects data from the Linux system so that Technical Support can analyze and resolve a problem.

To collect the MER file from a command-line session, run the following command:
 
# /opt/isec/ens/threatprevention/bin/ISecTPMerTool.sh
 
NOTE: Characters are case sensitive.

This command creates a file named isectp-mer_<date>.tar.gz in your present working directory.

Send the MER file to Technical Support for further analysis.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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