Reconciliation fails for a Virtual Machine when deploying McAfee Agent through the Visualization URL method

Technical Articles ID: KB88233
Last Modified: 10/13/2021

Environment

McAfee Cloud Workload Security (CWS) 5.x

Summary

Recent updates to this article:

Date	Update
April 17, 2020	Removed Cloud Workload Discovery, which is End of Life (EOL).

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Problem

Reconciliation fails when you deploy McAfee Agent to a system using the CWS Visualization URL method.

In the ePolicy Orchestrator (ePO) System tree, there are two entries for the same system:

The original Virtual Machine (VM) entry shows as Unmanaged.
A Managed entry shows with the Virtualization Properties as no details or blank.

Cause

The system was first imported to the ePO System Tree, and then McAfee Agent was installed using the CWS visualization URL. This sequence of events causes duplicate host entries to exist in the ePO System Tree.

NOTE: The computers might exist under a different group in the System Tree.

Solution

There are two duplicate entries that appear after you deploy MA, one that shows as Managed and one that shows as Unmanaged. Do the following:

Delete the entry tagged Unmanaged from the system tree.
To reconcile the system properties, perform a CWS sync operation.

Related Information

For information about how to install McAfee Agent on cloud instances using the ePO Agent Deployment URL feature, see KB85233.

Affected Products

Cloud Workload Security 5.3.x
Cloud Workload Security 5.2.x
Known Issue/Product Defect

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Knowledge Center

Reconciliation fails for a Virtual Machine when deploying McAfee Agent through the Visualization URL method

Environment

Summary

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

Reconciliation fails for a Virtual Machine when deploying McAfee Agent through the Visualization URL method

Environment

Summary

Problem

Cause

Solution

Related Information

Affected Products

Languages:

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Title

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