Reconciliation fails for a Virtual Machine when deploying McAfee Agent through the Visualization URL method

Articoli tecnici ID: KB88233
Ultima modifica: 10/13/2021

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McAfee Cloud Workload Security (CWS) 5.x

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Recent updates to this article:

Date	Update
April 17, 2020	Removed Cloud Workload Discovery, which is End of Life (EOL).

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Problema

Reconciliation fails when you deploy McAfee Agent to a system using the CWS Visualization URL method.

In the ePolicy Orchestrator (ePO) System tree, there are two entries for the same system:

The original Virtual Machine (VM) entry shows as Unmanaged.
A Managed entry shows with the Virtualization Properties as no details or blank.

Causa

The system was first imported to the ePO System Tree, and then McAfee Agent was installed using the CWS visualization URL. This sequence of events causes duplicate host entries to exist in the ePO System Tree.

NOTE: The computers might exist under a different group in the System Tree.

Soluzione

There are two duplicate entries that appear after you deploy MA, one that shows as Managed and one that shows as Unmanaged. Do the following:

Delete the entry tagged Unmanaged from the system tree.
To reconcile the system properties, perform a CWS sync operation.

Informazioni correlate

For information about how to install McAfee Agent on cloud instances using the ePO Agent Deployment URL feature, see KB85233.

Prodotti interessati

Cloud Workload Security 5.3.x
Cloud Workload Security 5.2.x
Known Issue/Product Defect

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Reconciliation fails for a Virtual Machine when deploying McAfee Agent through the Visualization URL method

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Knowledge Center

Reconciliation fails for a Virtual Machine when deploying McAfee Agent through the Visualization URL method

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Riepilogo

Problema

Causa

Soluzione

Informazioni correlate

Prodotti interessati

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