Product Settings Policy displays corrupted text in the Enable Single Sign On section under the Logon tab (double-byte character languages affected)

Technical Articles ID: KB88269
Last Modified: 5/14/2020

Environment

McAfee Drive Encryption (DE) 7.2.0 (build 7.2.0.456) - General Availability release

For details of DE supported environments, see KB79422.

Problem

Text is unreadable when you access the Single Sign On section located under Policy Catalog, Drive Encryption 7.2.0, Product settings, Logon.

NOTE: The policy is not corrupted, it is only a display issue in this section.

The issue occurs when an ePolicy Orchestrator console starts from an operating system that uses double-byte characters. For example, a Japanese operating system.

Solution

This issue is resolved with DE 7.2.0.457 (Repost) where the EEAdmin Extension package has been updated.

The Extension package is available on the Product Downloads site and the ePO Software Manager.

The reposted package contains the following versions:

Extension versions viewed in ePO

Extension Name	DE 7.2.0 (Repost)
EEADMIN	7.2.0.457
EEADMIN ¹	7.0.4.74
EEPC	7.2.0.456
DEGO	7.2.0.456
EEDEEP	7.2.0.456
User Directory	2.0.0.22

¹	The DE 7.2.0 Repost extension version in ePO.

Software packages viewed in ePO

Package Name	DE 7.2.0 (Repost)
MfeEEPC	7.2.0.64
MfeEEAgent	7.2.0.64
EegoPackage	7.2.0.456

NOTE: No upgrade action from version 7.2.0.456 is needed if you do not install double-byte languages.

Updates are cumulative; install the latest version.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Affected Products

Drive Encryption 7.2
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro

Knowledge Center

Product Settings Policy displays corrupted text in the Enable Single Sign On section under the Logon tab (double-byte character languages affected)

Environment

Problem

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Product Settings Policy displays corrupted text in the Enable Single Sign On section under the Logon tab (double-byte character languages affected)

Environment

Problem

Solution

Affected Products

Languages:

Choose your region

Title

Title