System tray icons for VirusScan Enterprise and McAfee Agent display simultaneously

Technical Articles ID: KB88318
Last Modified: 1/29/2020

Environment

McAfee Agent (MA) 5.0.x
McAfee VirusScan Enterprise (VSE) 8.8 Patch 8

Microsoft Windows 10

Problem

The MA and VSE system tray icons display simultaneously.

Cause

The process shstat.exe (VSE icon) is running while McTray.exe (MA icon) is also up and running. You expect that the shstat.exe process closes after McTray successfully loads.

Solution

Questo problema è stato risolto in VirusScan Enterprise 8.8.0 Update 9, disponibile nel sito di download dei prodotti all'indirizzo: http://mcafee.com/it/downloads/downloads.aspx.

NOTA: per accedere è necessario disporre di un codice di autorizzazione valido. Nell'articolo KB56057 vengono fornite ulteriori informazioni sul sito di download dei prodotti, nonché posizioni alternative da cui scaricare alcuni prodotti.

Gli aggiornamenti sono cumulativi. L'assistenza tecnica consiglia di installare la versione più recente.

Affected Products

Known Issue/Product Defect
McAfee Agent 5.0.x (EOL)
VirusScan Enterprise 8.8

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System tray icons for VirusScan Enterprise and McAfee Agent display simultaneously

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

System tray icons for VirusScan Enterprise and McAfee Agent display simultaneously

Environment

Problem

Cause

Solution

Affected Products

Languages:

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