System tray icons for VirusScan Enterprise and McAfee Agent display simultaneously

Technical Articles ID: KB88318
Last Modified: 1/12/2021

Environment

McAfee Agent (MA) 5.0.x
McAfee VirusScan Enterprise (VSE) 8.8 Patch 8

Microsoft Windows 10

Problem

The MA and VSE system tray icons display simultaneously.

Cause

The process shstat.exe (VSE icon) is running while McTray.exe (MA icon) is also up and running. You expect that the shstat.exe process closes after McTray successfully loads.

Solution

This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

Affected Products

Known Issue/Product Defect
VirusScan Enterprise 8.8

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System tray icons for VirusScan Enterprise and McAfee Agent display simultaneously

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

System tray icons for VirusScan Enterprise and McAfee Agent display simultaneously

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

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