System tray icons for VirusScan Enterprise and McAfee Agent display simultaneously
Technical Articles ID:
KB88318
Last Modified: 1/11/2017
Rated:
Environment
McAfee Agent (MA) 5.0.x
McAfee VirusScan Enterprise (VSE) 8.8 Patch 8
Microsoft Windows 10
Problem
The MA and VSE system tray icons display simultaneously.
Cause
The process shstat.exe (VSE icon) is running while McTray.exe (MA icon) is also up and running. The shstat.exe process should have been terminated after McTray successfully loaded.
Solution
This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.
NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.
Updates are cumulative; Technical Support recommends that you install the latest one.
