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New email does not display until you restart Outlook when VirusScan Enterprise E-mail Scan Add-in is enabled
Technical Articles ID:   KB88440
Last Modified:  1/18/2017

Environment

McAfee VirusScan Enterprise 8.8 Patch 8 and earlier

Microsoft Outlook 2010

Problem

When an application (for example, a login script to add a signature for a user) opens Outlook and then the user opens Outlook, Outlook stops updating automatically and new email does not display until you restart Outlook (outlook.exe). This issue occurs only when the VirusScan Enterprise E-mail Scan Add-in is enabled; the issue does not occur when the E-mail Scan Add-in is disabled.

Cause

The Send/Receive operation failed in Outlook and the E-Mail Scan toolbar did not load when a third-party application launched Outlook in the background.

Solution

{VSE88P9.EN_US}

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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