Knowledge Center

New email does not display until you restart Outlook when VirusScan Enterprise E-mail Scan Add-in is enabled
Technical Articles ID:   KB88440
Last Modified:  1/18/2017


McAfee VirusScan Enterprise 8.8 Patch 8 and earlier

Microsoft Outlook 2010


When an application (for example, a login script to add a signature for a user) opens Outlook and then the user opens Outlook, Outlook stops updating automatically and new email does not display until you restart Outlook (outlook.exe). This issue occurs only when the VirusScan Enterprise E-mail Scan Add-in is enabled; the issue does not occur when the E-mail Scan Add-in is disabled.


The Send/Receive operation failed in Outlook and the E-Mail Scan toolbar did not load when a third-party application launched Outlook in the background.




The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

Rate this document

Did this article resolve your issue?

Please provide any comments below


This article is available in the following languages:

English United States

Beta Translate with

Select a desired language below to translate this page.

Glossary of Technical Terms

 Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.