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New email does not display until you restart Outlook when VirusScan Enterprise E-mail Scan Add-in is enabled
Technical Articles ID:   KB88440
Last Modified:  1/18/2017

Environment

McAfee VirusScan Enterprise 8.8 Patch 8 and earlier

Microsoft Outlook 2010

Problem

When an application (for example, a login script to add a signature for a user) opens Outlook and then the user opens Outlook, Outlook stops updating automatically and new email does not display until you restart Outlook (outlook.exe). This issue occurs only when the VirusScan Enterprise E-mail Scan Add-in is enabled; the issue does not occur when the E-mail Scan Add-in is disabled.

Cause

The Send/Receive operation failed in Outlook and the E-Mail Scan toolbar did not load when a third-party application launched Outlook in the background.

Solution

This issue is resolved in VirusScan Enterprise 8.8.0 Update 9, which is available from the Product Downloads site at: http://mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are cumulative; Technical Support recommends that you install the latest one.

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